I had signed up for Wild Blue before doing any research. I thought this would be a good choice for internet because all that was available was dialup. This was the worst and most costly mistake I have made years. They said it would be 500 kps but we were unable to get over 100. They said it could vary but I couldn't imagine it getting this slow. I assumed that since it cost 5 times more than dialup it would be at a minimum of 5 times as fast. No way. Quit them after just 2 months and paid the penalty to get out of contract. Slow speeds and unresponsive to fixing it.
We have a bunch of reference numbers given by customer service representatives and have more disconnected phone calls then reference numbers. Yesterday I was disconnected 8 times, before I was ever able to even speak to a representative. Twice I made contact with two different customer service representatives and each time, I was disconnected again being transfered to 'DSI', what ever that is. On my third conversation to a live person I pleaded not to be put on hold or transfered, but to find a manger that I could speak with. 'Can not do.' she says. You have to be placed on hold. I explained how many times we had been disconnected while on hold and the time lost trying to keep calling in to customer support.
Although she still placed me on hold. I did get a Manager who again kept placing me on hold, though we never lost connection. Her way of helping me was giving me a phone number for their Corp. Office because she can't even get through to talk to someone herself. She said she would follow up on this to make sure I did eventually get to talk to someone for help on getting service. I've yet to hear from her though.
I did however call the Corp. office for Wild Blue. Guess what??? I was disconnected several time while in their automated answering service. I still have not spoken to anyone and don't have the time in my work day, to keep trying. Keep in mind this was yesterdays day of trying to communicate with Wild Blue. I've been going through this almost everyday Since the 12th of April.
I'm writing this report and then I'm sending a letter requesting to end our internet service with Wild Blue. Thank goodness we are on a month to month service now and don't have a contract. Maybe my letter will not be disconnected.
My experience with wild blue for the first year was fair. That changed for the worst two weeks ago. First...