I was a bridesmaid in a wedding. The Communication was so bad from the beginning. All the days dealing with them they never mentioned that it is a charge for alterations. When we got our receipts all they said was All Sales Are Final. If you can say that then you can say there is a charge you alterations. When you dress comes in and doesn't fit, here comes the charges. The bride didn't get her dress until the day before the wedding and got charged 250.00 extra. There was other alterations in this wedding party. BAD BUSINESS. I want a refund. I will be contacting the Better Business Bureau. Mind you all of the excitement going on you dont look at your receipt, you trust you sales person or consultant. I gave them my phone number for when my dress came in. They called the bride. Then a week later they called her again and I had already picked up my dress. She didnt need anymore stress. The bride got mad at me. Unprofessional.If no one get a refund the bride should. The bride was so stress luckly we pulled it together, No Thanks to Davids Bridal. Would not recommend. For a refund contact me at [protected]@gmail.com.
My daughter was planning to purchase the wedding dress of her dreams from David's Bridal. All of her bridesmaids and flowergirl dresses were all picked out and ready to be purchased as well. We made several trips looking and trying on dresses, and each time were were told something different by someone else. A couple of the bridesmaids found shoes in their sizes and styles in exactly what they wanted and were all ready to purchase them, but the person helping us told them they didn't need to buy them now, they would be guaranteed to be there when they needed them. Two weeks later when we happened to be back, we asked again about the shoes and were told they were now discontinued. If they wanted them, they would have to order them from another store, if they had the size their size, and the shipping fee would be $15.00 on top of that. After this episode, I stopped with my daughter and the junior bridesmaid to try on her dress. My daughter also wanted to try hers on again. We had help finding the dresses, after that we were strictly left on our own. Upon leaving the store, she was told, again by another person, she better order her dress in no less than a couple weeks as her wedding dress could be discontinued and she might not get her size if she waited longer. My daughter at that point was feeling very stressed and very upset. She was told by the person who first waited on her that she had plenty of time to order her dress in January for her wedding in June 2009. This was the final straw! She felt as if she could no longer trust anyone and she wasn't willing to let this continue. She was made to feel like she was purchasing a pair of clearance sandals rather than a wedding dress for the most special day. To their loss, they are losing a huge sale, and we have chosen another bridal shop to purchase all the wedding dresses. We would never recommend anyone else to shop here and have to be treated the way we just did.