In my opinion this company represents the lowest quality customer service I have ever received in my life. I brought my car in to be repaired, because the window regulator needed to be fixed. After a few hours the repair company called me back to say that Warranty America would not honor the contract because the repair payments on the car exceeded the average trade-in value of the car. The representative I spoke with used these words on the phone. When I read my contract it did not use these exact words and described cash value in determining this factor. Even when I looked up the cars value on the NADA website I had found out that the value of the car was much higher than what was stated over the phone using other conditions8f82. DO NOT USE THIS COMPANY. Their A+ rating doesn't do justice to types of people you will have to do with if you sign their contract. In addition to not honoring their contracts, they take forever to answer the phone and are extremely untimely in getting back to repair shops. Buyer Beware!!!
Be warned! I have been receiving lately various automated messages on my cell phone and home phone (not sure how they got my numbers) until one night I decided to answer the phone and spoke with a guy who claimed he is from warranty america and that my car needed an extended warranty and 'should we hang up then my file would be closed and i would not be able to get an extended warranty on my vehicle.'
Sadly, I fell in the trap and agreed to pay $2400 with amex for an additional 4 years of extended warranty. I investigated the next morning and decided to cancel right away. I called and was able to speak to someone who said that my account would be canceled and I should expect a refund in sixty days!!! Not happy I called amex and asked them to start a dispute to avoid to pay interest.
In the meantime I called them again several times but I cant get to speak to someone! They are all busy and I only get a customer service voicemail system. My calls have never been returned. I was also told that warranty america has allowed this company also known as warranty america in Florida to recruit customers and sell them auto warranty. Frustrated!
I purchased on phone call from there salesman two auto warranties. One for our 1998 GMC SIERRA and one for...