A copy of email to VSNL Broadband:
Ref: Enquiry No7081819, Enquiry No. 1839460 dated 7/3/07 and Complaint No.2153100 Dated 16/4/07, Complaint No.
With reference to the above mentioned complaint Enquiry No7081819, Enquiry No. 1839460 dated 7/3/07 and Complaint No.2153100 Dated 16/4/07, Complaint No. 2267624 Dated 30/4/07 Still not working, I wish to bring it to your notice that I have taken an internet connection from VSNL since March 2007. Initially I had to make several phone calls to your office to get it installed and after that the performance is very unsatisfactory. There were repeated failures in the connectivity. For the past more than 15 days it has stopped working. Despite my repeated complaints and telephonic reminders, nothing seems to move in your office. All reminders are falling on deaf years.
I request you to kindly take the necessary actions to rectify the complaints, as I am facing a lot of problems due to non connectivity of the net and suffering some losses in my business also.
I hope that with this letter, the things will be expedited at your end.
VSNL Broadband has no customer sense. First they dont have a toll free number to raise any complaint even...
I am a Broadband Customer of VSNL at Pune. My connection is not working for the last one week. I was able to reach a customer service representative by calling the helpdesk [protected]) after many attempts and spending many minutes on the phone.
I have sent many mails to the service email id ([protected]@vsnl.co.in).
Nor my problem has been resolved not has been there any response to my mails or any call to my phone.
I would like to escalate this issue to the highest level in your organisation as I never expected such unprofessional conduct from a Tata Company.
Please let me know what recourse do I have to make good for the loss that I have incurred as VSNL has not lived upto the expectation. I would want to get my fees refunded so that I can take the services of some other more reliable service provider.
Looking forward to a quick response.