I followed the signing up process with VBUZZER and then realised their charges were for me excessive so before I completed the application I cancelled the form and all references to vbuzzer I could find in my computer.
I have since then been charged 10 dollars per month I have written to them by registered letter and they continue to charge me monthly from my card.
I have not used the service. I have never made any call. and I cancelled VBUZZER application before I had completed it.
Please advise how I can stop VBUZZER from deducting from my card
which is obviously fraud. [protected]@yahoo.com
Vbuzzer is employing deceptive marketing practices to gain revenue.
My credit card information was required to try the free credit and complete the signup process. The offer specifically said that there was no obligation to purchase anything or to continue using it after the 7 day period. I have cancelled my subscription yet my card was charged and the details of my card are still stored on my account on the VBuzzer site.
By these actions, VBuzzer has shown blatant disregard for the Competition Act, specifically 52(1)(a) of the Competition Act - misleading representations and deceptive marketing practices, by advertising that customers can claim a free $5 calling credit.
Attached is the email I received outlining the offer. It states, "You don't need to pay anything for it". VBuzzer has already wasted my time and duped numerous North Americans with this bogus offer. I have repeatedly requested that that they credit my card account with the $10 that they took without my authorization, express or implied, and then delete my credit card and personal information from their servers. They have inept support staff working on my case who take days to respond and then accuse me of using the $5 credit. I did use the $5 credit and I am not disputing that. What I am disputing is their illegal use of my credit card.
sender-time Sent at 5:41 PM (UTC). Current time there: 5:56 PM.
date Fri, Aug 27, 2010 at 5:41 PM
subject Vbuzzer Calling Credit
unsubscribe Unsubscribe from this sender
hide details Aug 27 (2 days ago)
Thank you for signing up Vbuzzer on 2009/03/02
Remember your username is schoolbob, your password is noobrules
To thank you as a long-standing customer, we are very pleased to offer you $5 calling credit. You don't need to pay anything for it, simply download the new Vbuzzer version from the link below, login your account, take 2 easy steps to claim this $5 bonus credit.
Download Vbuzzer Messenger Here
You will have 7 days to use up this credit.
Don't miss out on future subscriber-only offers. Add [protected]@vbuzzer.com to your address book or contact list.
You have received this message because when using one of our Websites, you have agreed to receive information on news and updates from vbuzzer.com. If you prefer not to receive future editions of this newsletter, click Here
I registered with vbuzzer, bought credit worth $20/- to call India. They were very quick with the registration and my credit card but never put that money into my account. Despite my repeated emails with proof of transaction details that was sent to me by them they never bothered to credit my account. After waiting for a week i requested them to close my account and send me a notification that my credit card will not be used in the future. I am still waiting for their reply, they are cheats i have proof of my transaction they debited my account the moment i paid. Their support staff sucks . I am really disappointed with their service and attitude, hope others dont fall for their scam.
I have open one week ago account in vbuzzer.com. In the beginning was ok, I mean before in my account haven't money. Then when I put money first 10 $ after 2 days 50 $ than they blocked my account. I was surprised and I wrote help support several time, in the beginning they send me one time only like(please downloaded from call.infi Vbuzzer program and enter with your password.)
You know I believed them and I did so, but noting happen. Again I couldn't enter. I wrote minimum 10 times again still no answer.
And I check from net about this company so many people complaining about vbuzzer.com.
Who will hell us I don't no.
I want contact with them, normally every web company there is company contact number, but they don't have.
What should I do???