About a year and a half ago, I got an email from Valueweb letting me know my domain was expiring and unless they heard from me they would automatically renew it. I called them and said I wanted to let the domain expire and to cancel my account. They said fine.
Turns out they've still been billing me $19.95 a month for ... something ... for the last year and a half! I called them and they said the charge was for the software to manage the domain, which not only expired but was picked up by someone else over a year ago. Apparently, when I told them to cancel, they didn't think I meant all of it. What kind of idiot assumes that if the domain is expired that I would still want to continue monthly payments?
Shoot me for not noticing sooner, but I have someone else who pays my bills on my behalf. They notify me when something looks out of order, but since that was a standing charge it wasn't an issue. I only noticed because I went online to look up another charge and was surprised that there was a Valueweb charge billed to my card yesterday.
So, for anyone who has an account with Valueweb, move the damn domain to someone better (like godaddy or dreamhost) and make sure you tell them you want them to stop charging you for something they are well aware you won't be using. And don't get off the phone with them before they send you a confirmation email that your account is totally closed. In the meantime, I'm going to talk to my lawyer about the legalities of them charging people for managing something that they know doesn't exist.
If you host your e-commerce site with Value web you better be prepared to lose business. Each time my server goes down due to fault of Valueweb it takes them at least 5-7 days to get it back up with absolutely no help from the tech department. Each time they switch my server, for there own reasons, they install their own ssl certificate on my site instead of my cert. This causes customer to get unsecured site warning when the use the shopping cart. In other words - no business. Value takes 5-7 days to fix their mistake, leaving me out of business all of that time. Once they had a problem backing up their servers, instead of warning their customers about their internal problem they ignored it. At that time the server they provided me went bad and needed to be replaced, except thet had absolutely no backup of my files to transefer to the new server. Instead of letting me know they just left my site down. It took over a week to get back up and then 2 weeks to update the files. Valueweb, from my experience does not care about its customer's business at all. Stay away if you value your business!