Placed order on 4/29/09, the website advised the order was pre approved and in processing on 4/30/09 with shipment expected in 5 days. The payment was processed and taken from my credit card on 4/30/09 also. I became concerned when there was no indication of actual shipment. I have sent several emails that have never been acknowledged, their telephone number is disconnected, and their live chat seems to always be down. Very disappointed in the lack of communication when the company has already received my funds. Further research shows some very unhappy customers. Order #[protected]
I order a canvas print from updone.com on 11March 09. The website advertises 4-5 working days to receive an order. I still have not received mine. I have checked the status of my order and it is still pending, I have contacted "customer service" several times but still have not received any explanation for this delay.
I would urge everyone NOT to use this website. I have paid for my order in full, but have nothing to show for it.
I will be cancelling this order and definatly looking elsewhere to have mine canvas done.
I would strongly caution anyone planning to order from UpDone. Three times I ordered from them, and two of those orders were large orders of 15-20 items so I feel I have some knowledge of their outfit.The first two orders were great and I actually told all my friends about them, because they offered custom sizes at unbeatable prices.But the last order I placed was extremely disappointing. The print quality was acceptable but the construction of the gallery wraps was terrible. The products were inconsistent with each other and with previous orders I had placed. My fist 2 orders came with a sturdy backing behind the wrapped canvas and they were very good looking and taut. This last order came with only 4 completed gallery wraps. The other 11 gallery wraps in my order had no backing and consequently looked very flimsy with no tautness to the canvas-completely unacceptable. Clearly they have terrible quality control because my order was so inconsistent. But the real kicker is the TOTAL lack of customer service. I called several times and spoke to at least two different people, none of whom offered any help or explanation. They told me to "open a ticket" on their website for prompt service, so I did. I received NO response from them whatsoever. About a week later I did get an email referring to my ticket number that informed me my order was already delivered, which I obviously knew. The ticket was not trackable by me, nor did anyone respond to my grievance. In the end, I gave up on them and had to reconstruct all of the gallery wraps myself. As a result I am telling everyone I know definitely NOT to order from them because the quality is not assured and the customer service is totally non-existent. I am just thankful my probelm was something I could fix. Otherwise I would have been totally ripped off.