I was booking ticket last minute on the internet at Buffalo Airport. Booked one flight and their site said it did not go through. Booked a later flight with them minutes later. Called in to confirm the flight and that earlier flight would not be charged as it was not confirmed.
I was assured by their customer service that it would not be charged -twice in fact over two days. Low and be hold it has been charged to my cc, I have paid for two return flights Buffalo to Phoenix and they refuse to credit me so far.
A couple of the agents I spoke with barely speak English. Don't do business with them they are scammers!!!
Ultimate fares has a very bad reputation in the travel industry. They not only scam their customers, but also their vendors, partners and even their own employees. I knew an employee working for them who used to do back office ticketing and she mentioned that most of the employees working for UF were not paid on time. With respect to vendors, they purchased a flights booking engine from 2 vendor companies over the past 3 years and in both instances they had outstanding payments to the vendors which they did not make -- they might have a court case pending with these vendors. They are now on a 3rd version of the booking engine from another vendor in India.
Your Credit Card Company will protect you against all the charges. Believe me. I was their Billing Manager and I would take all their Billing Calls from upset customers who have been ripped off from this company.
Ultimatefares.com, Cheapflightsales.com, Arcade Travel, and Travel Services are all the same company doing off the wall fraud activities to their clients. I am in close contact with the old employees in their Boca Raton Office and they just told me the latest news that American Airlines has just pulled their plates which means these companies cannot book any travel with American Airlines because they even tried to scam them. These companies are known in the industry for Fraud!!! They even charged their clients for Travel Insurance when they don’t even elect it on their website and they are immediately charged with Travel Insurance. The owner told me half of his customers won’t even look at their Credit Card Statement so he will automatically make money on the Travel Insurance. When I worked their I would receive approximately 50 calls a day from mad clients stating to refund the travel insurance. Travel Guard is so fed up with them it’s not funny. If anyone has further questions, please feel free to ask and I will advise. For starters, if you feel you have been ripped off, call your Credit Card Company and file a Chargeback. Secondly, please read "Pissed Consumer" and read about these companies. All you need to do is go to Google.com and type in Reviews on Ultimatefares.com and you will see the nightmare stories. Stay Away I warn you. The owner’s phone number is [protected] and their address is 7100 Camino Real, Suite 402, Boca Raton, Florida. They say they are located in Las Vegas but that is also bogus.