I booked a recent trip across the country for my wife and I via travelocity and purchased the flight insurance that was provided to go along with it. The provider was AIG Travel Guard. My trip was for a wedding but due to complications with the groom and bride the wedding was canceled. Therefore canceling any reason I had to take my trip, with no fault or decision of my own. However after submitting a claim to AIG I came to find out that short of being in the hospital or a natural disaster I would not be covered for any kind of compensation. This is completely unacceptable. With airline companies getting to the point where most tickets are non-refundable/non-transferable buying travel insurance is a must. If they don't want to refund me my plane ticket cost they should at least refund me my purchase of their service since it seems to be useless.
I purchased travel insurance from Travel Guard on November 7, 2010 (policy # [protected]). The coverage included trip cancellation due to injury. Late at night on the same day I got into an accident, resulting in hand injury, and checked into the Beth Israel Emergency Department the following day. Due to the accident, I had orthopedic surgery on November 12, which caused me to cancel my trip.
Based on the above, I filed an insurance claim (1169439) with Travel Guard. After collecting all the paperwork and months of follow-ups, the claim was denied on the basis of 'pre-existing medical condition.' Although my injury was most certainly not a pre-existing condition or a condition known before the purchase of the policy, I was unable to appeal it. It was impossible to get a hold of anyone in the claims department over the phone. Responses received via voice-mail did not result in a resolution.
I lost both the trip cost and $131 spent on the purchase of the Travel Guard policy.
I purchased a policy from Travel Guard covering me for $10,000 for a trip on which I was scheduled to go. I had paid non refundable business class fare for the air and almost at the last minute the tour operator cancelled the trip due to a medical situation she was facing. When I took out the policy I paid a premium for the "Cancel for any reason" clause. After paying for the plan I received a certificate of insurance but no copy of a policy. When I called to file a claim I was informed that cancellation of a trip by a tour operator, airline or cruise line is not covered. What other reasons are 90% of trips cancelled for? To me any reason means any reason, there should be no exceptions. I have subsequently read of another individual who filed a claim for a cancelled flight and was denied because they do not pay if the airline is at fault. They have outs in their small print for the greatest majority of claims. I would love somebody in the Senate to demand a hearing where these con artists (hiding behind large underwriters) are forced to disclose what percentage of claims actually get paid vs. those that are denied.
Purchase travel insurance through Interval International while exchanging a timeshare. When time came to go away, my sister in law passed away (September). Was unable to go on vacation naturally. Called Interval they told me I had purchased insurance and sent me paperwork to send the Travel Guard along with death certificate. I sent it out immediately and it took them 8+ weeks telling me that they were trying contact my "host company" as if they were processing my claim. I just received a letter today that my claim is denied as a "sister-in-law" is not "an immediate family member". I am appalled! My spouse's sister who was going on vacation with me is not "an immediate family member"?? Watch out for Travel Guard!! I am calling them tomorrow but from other posts on here re their company they bounce you around customer service reps that take messages only, and no responses back. So I am discouraged. I am out of a timeshare week of vacation, $ spent booking it and also loss of my sister in law who is not according to TRAVEL GUARD an immediate family member! If I dont get anywhere with them, I will be hiring an attorney. With amount of people complaining against them there should be a class action suit. They take your money and dont cover you!!! I have had this timeshare for probably 15 years and have never had to cancel thankfully before. This disgusts and appalls me!
Our entire family purchased polices through travel guard and a family member went into the hospital in may of 2009 (and died) and they did not cover our loss yet! Still trying to supply them with endless documentation requests. We were put through obtaining multiple letters from the attending physician. Requests for power of attorney's for those signing on behalf of the deceased. Numerous built in delay tactics like; you have to wait 4 weeks to get a response from them on any submitted items. If you call earlier they only state their 4 week policy back to you. You can't speak w an adjuster, only the customer service reps who take messages.in short a horrible company to do business with. Sure they'll take your premium but don't try to collect! They are loophole specialists. Read the policy fine print. They will do anything and everything to avoid paying and paperwork you to death. Travel guard travel insurance - 2 thumbs down.