I buy products on internet sites all the time and have never had a problem that wasn't fixed or modified to satisfy both customer and vendor. Not until I purchased a toy from TOYGLOBE.COM.
On 3/18/2010, I thought I was making a transaction for a product that was "in stock" on their site (18 inch Iron Maiden figure) for $119 and got nothing for the money they stole from my account the same day I thought I was making a transaction. This was not a purchase but TOYGLOBE robbing me (and others it seems) the hard earned cash.
TOYGLOBE, Do you even have a business that includes TOYS? If so, please send me my product or refund my money. I recieved an e-mail that stated they screwed up on my order and we would be waiting for the product to arrive as it is on back order (NOT in stock). After that all went dead...no communication at all. I have tried numerous e-mails and calls in which they state you will get call back in 24 hours. It has been days since I tried another call as I see it gets me nowhere.
As of 6/24/2010, I have spoken with a lawyer to work about these complaints that have seemed to be everywhere about "TOYGLOBE SCAM" and hopes the Better Business Beareau can get involved.
I am always very patient and have been understanding in the past with purchases online. This is the only time I have had a problem of this magnitude. Something needs to be done...
I placed a online order with Toyglobe Jan 17, 2010 for various Star Wars figures. After a long delay and numerous emails to the company and receiving replies that stated they were not sure why my order had not shipped but assured me I would receive it within 7 days. The order finally arrived 3 weeks later however 2 items were missing from the order. I have emailed many times since the shipment was received regarding the missing items, and have NEVER received a reply. This is my latest email to them "I am missing items from this order #291498, the order was received and paid in full but 2 items were not shipped. SKU 2368 Hoth Luke Skywalker and SKU 114858 Republic Commando Scene Pack were both missing from the order but are not shown as backordered anywhere on the invoice inside the box. As of last night I received a call from my credit card company, the same card I used to order online from you, and they have closed my account due to FRAUD! It appears someone has used my credit card information illegally! Rest assured all of the legal entities including the RCMP have been notified regarding this fraud. Your company is the only one that I have given my credit information to in the past 6 months and it will be your company that they are looking at first! I require a money order in Canadian funds to be sent out immediately for the refund due on the missing items. This is your last chance to get this right."
As you can see I am very concerned with the fraud matter as now it appears I have also been a victim of identity theft. The agencies I have contacted here in Canada all take this very seriously and have started an investigation into this particular transaction since it happened at the same time as the fraud and concerns that credit card which I have not used recently other than this transaction with Toyglobe.
I wish I had checked into this company before placing my order with them as it appears this is not unusual practice for them to simply short ship or not ship at all while quickly taking your payment and maybe even your identity!!!
In my opinion "Dont' EVER deal with Toyglobe!"
I ordered some Cars movie cars from this company in November 2008 and have never received anything nor have my queries ever been responded too or phonecalls answered. Yet they charged my credit card in an instant. Judging by all the other complaints they are just a bunch of thieving ### who should be sent to jail. I will only feel better about the christmas present my son never got once this has been achieved.