Dear Sir: 11 June 2008
We have been trying incessantly, since our arrival in early October of 2007, to get the attention of anyone with the proper authority to rectify the situation, to notify them of the dilapidated conditions that we have been subjected to living in while renting at over 900 dollars a month a place that you rented to us agreeing it was reasonably free of pest and vermin. We have paid for this residence and yet have not received what we have paid for in the least. The foul and disgusting situation we find ourselves living in has been appealed to every staff member referred to us, from Managers who have been called at least 4 or 5 times and left messages with absolutely no response, to maintenance workers who have been in and out of our residence so much that the carpet is black with the track marks of their boots. And still we have not gotten a fair and clean place to live in in the interim. We will continue to escalate this matter by every means necessary to every authoritative figure we can contact until we get a satisfactory answer and solution or a full refund.
Since moving in 9122 Edmonston Court, we have been subjected to daily floods from the toilet over the bathroom floor while going about the normal usage of the vessel. I personally have had to disinfect the floor at least 3 to 4 times a week after flushing. I have been wading in defecation more times than I care to count. Maintenance came numerous times and took the toilet off the floor and snaked it with this little device that never worked no matter how many times I protested that it didn’t work the last time so why are we just doing the same thing over and over and being left with an over flowing toilet problem that never get’s resolved. No one would listen and so they would use this little device to snake the toilet. It wouldn’t work but they would leave until I called them again and again and again. Over a couple of a dozen times. It has been infuriating. But what we found was that this was typical behavior and the worse was yet to come. We have:
2.) in the refrigerator.
3.) in the microwave (That had to be thrown out due to over infestation of it.)
4.) in the dish washer.
5.) in the bed room.
6.) infesting the lap top in the bed room.
7.) in the closet.
8.) in the kitchen every time a light goes out.
9.) in my bed.
10.) in the night stand by the bed.
11.) crawling on my computer while using it.
12.) crawling on my legs while in bed.
13.) crawling on me while I am asleep.
14.) bites on my arm, of the which I cannot prove for I am not a roach bite expert, but I wake up with marks on my arms after going to bed with none.
15.) in the freezer.
16.) in shoes and under shoes.
17.) in gaping holes left by dry wall workers and maintenance with ill-repairs coming out into the bathroom crawling across tooth brushes and wash cloths/towels.
18.) It took them almost two months to unstop the kitchen sink. During this I could not use it for a whole week.
19.) There was an open hole in the bathroom under the sink with no face plate, that I had to repair myself. At least 7 months of complaining about this, maintenance came to repair it.
20.) The molding in the kitchen came off immediately once we moved in and the cabinet came loose from the wall.
21.) I cannot open a cabinet door without some desiccated roach antennae, wing or other dry body part floating from the draft, out into the food I am presently preparing.
22.) I have to wash every dish stored on the shelves again, before using them due to roaches crawling all over them in their search for food.
23.) I can pick up a random dish or bowl and find a roach hiding in it due to the lights coming on.
This list is by no means exhaustive and photo evidence of the motley repair job on this unit and the roach infestation have been included with this communiqué. It is a disgusting, dehumanizing and humiliating experience. You would not want to live here or like this I assure you. And the problem has escalated to the point of where we have incessantly requested to be moved to another, smaller unit to no avail. I do not understand why you insist on subjecting us to this squalid, filthy living space. But we have no intention of allowing this to go on uncontested. No matter what. I am trying to appeal to your sense of decency Sir in giving us what we have paid for and have yet to receive. I hope this letter finds you in agreement with us and intent on moving us to a residence that is clean and free of this filth and pest problem. We can no longer live like this, than the first week it was discovered. We were verbally offered a move by an unidentified woman who works in your administrative offices and filed the proper documents to be allowed to move, but have yet to receive a responsible reply. Please review the photo materials included as they are evidence of our claim. Why such evidence is needed I am unclear on. This isn’t a trial though it very well should be. I am sure this situation is not something you are unaware of though why your company would want to charge someone the cost of a town home to live in an apartment with the filth, dilapidated conditions and pest problems that we suffer, is beyond reason. I am at the point where I am wanting to demand satisfaction. This is sickening and the slow grind of the administrative solutions that we seek, that have to date, not been met have us living like this in month number 8 of a one year lease living in filth, human waste, roaches so numerous that the dead have to be cleaned up almost daily. This will not do Sir. And so it has escalated to your attention and will go further until justice is provided one way or another. What can you do for us Sir? Please expedite your response for we have yet paid another month of good money for a deplorable violation of services.
Stephan A. Lewis for Hijmans.
I am asking you to look at the regional manager of intown suites.
I have lived at the above location for 6 months now and this facility is horrible.
When I first moved in it took several weeks before my room was fixed.(toilet, AC/Heat, Stove)
The company has recently repainted the main sign out front and just the front entry area facing the street where people enter, neglecting the rest of the whole facility.
There is paint falling off my ceiling and around the whole exterior of the facility.
Railings are not secure and falling over.
I have lost heat and water several times this winter.
The laundry room has 2 wash machines for over 250 units!
The laundry room is the main problem, which has been going on for oven 4 months now.
I want you to check on this organization and this manager John Hait and make things happen.
People should not have to live under these conditions.