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The good, the bad, and the ugly - discover what customers are saying about Times of India

Welcome to our customer reviews and complaints page for Times of India. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Times of India.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Times of India's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Times of India, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Times of India. Your feedback is an important part of our community and will help others make informed decisions.

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4:54 am EDT
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Times of India No Newspaper delivery

Hi,

I have subscribed for the times of India Dhamaka offer which gives 6 months times of India Newspaper for 175 Rs.But I did not received the newspaper from last 15 days.I made several calls to the times office and also to the vendor but to no avail.It is heartening to see that such a reputed company like timesgroup is resorting to such cheap tactics

Thanks,
nandkishor

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1:31 am EDT

Times of India Times of India subscription in chennai

I subscribed fot the Times of India in chennai before their launch, but till now i have not recieved any copy at my residence.

Times of India started their circulation on 14 March 08 in chennai. My order number is 2058424.

I have logged complaint to their customer care 5 times Complaint nos. 27384, 31023, 32214, 34060 and 34573 respectively.

Every time i get response that it will start from tomorrow onwards but there is nothing i recieved.

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Sinatra Gomes
,
Oct 25, 2006 12:00 am EDT

To Whomsoever can help out,

Having seen an advertisement in the Times of Inida wherein they have started giving special offers relating to a variety of products, my eye caught one particular ad where a person would recieve a Motorola A630 communicator, a JAVA Bluetooth headset alongwith Rs.4000 worth of accessories i.e A moble leather case, a car charger, data cable and handsfree kit...thats was not all if i was one of the first 100 i would also get a vivatar camera free..All this was for an amount of 9990 + shipping charges a grand total of Rs.10,240.

When i called to make an inquiry the person who took it promised me that i was also going to get the camera as i was indeed one of the first 100 customers ...now this was confirmed by not only myself but my uncle and my father as well. that was one of the main reasons we decided to place the order.

Now payment was made in full by cheque ...and upon clearence i was supposed to get the package in 15 days.

When i got the initial package i discovered that i was missing the leather mobile case as well as the car charger and also the camera which was promised to me .

When i asked the delivery man he stated that he was just the middleman ...i then called the post sale query number ie [protected] as well as the number on which i placed the order ie 022-[protected] and i was told the same thing at both numbers that someone would look into the matter and give me a call back but that i was not to worry as the entire order didnt come as one package and that i would receive it in a couple of days..

I waited for almost a week when i called the numbers again, i did not only receive very rude behaviour from the advisor but also from the manager as well.. at first the advisor stated that my order number MUM [protected] stated that i was only supposed to get the mobile and the headset . after clarifying futher he then said that what i had said was right.

Now when i spoke to the manager he simply said that in my order and the details he had in front of him there was nothing stated that i should recieve a camera as well and that he would get back to me regarding the rest of the accessories i was supposed to receive...

This is not only robbery but false advertising and misleading to the public as well, especially if it has the backing of such a brand as the Times of India...

This incident which still hasnt been resolved has not only broken my faith in this brand name but in the entire system of placing orders through such offers .

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Swatirh
, US
Feb 07, 2013 1:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

I live in Visakhapatnam, India.
My order no of Times of India is 00861.
I was one of the first subscribers after it's launch in Nov last year.
I dis not get the newspaper for about 10 day after the launch.
It was delivered after repeated phone calls.
The delivery has been extremely irregular since then.
When I call up to find out I am told the delivery boy is sick by the TOI office!

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Sivakumaar
, IN
Dec 08, 2011 11:50 am EST

Hi,
I'm a subscriber of Times of India from Adambakkam, Chennai and I have done a annual subcription through Stephen News mart who was the agency of TOI. I have a done a subsciption in the month of May'11
Since Dec'11 I'm not receiving the magazine and the said agency is not responding to the calls too. When I checked in the address of Stephen news mart, agency not exists.
Need assistance TOI and expecting a reply by mail - siva_n26@yahoo.com

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subendu
, IN
May 21, 2012 9:43 pm EDT

I am one of the subscriber of Times of India since 18.09.2011. In fact the delivery happened after 15-20 days after subscription. Now since 29.04.2012 there is no delivery of news paper till date. Suddenly agent stopped issue of paper. Customer care was informed about the issue but everybody committed to solve the issue within 48 hours but still problem is as it was earlier.
Hope the problem will be solved before expiry of subscription 17.09.2012 .

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Maruthi S
, IN
Oct 24, 2009 3:53 am EDT

Hiii

I have purchased Health Combo ( 799/- + 150/- )product on 1st of Oct 2009 which is advertised on the times of India paper ( Chennai Branch ) and made payment through my ICICI Credit Card

Amount Paid through ICICI credit card - 949/-

Customer Care Executive: shilpa

My order number [protected]

8th Oct 2009 received call from Mr.Bhaskar ( [protected] ) First Flight Courier Services.
He( First flight ) got my order but in COD mode so he is asking for payment. and he returned the product

Gave complaint ( 8th Oct 2009 )to Customer Care - 1221
Customer Care Executive: Neelam

I have kept many mails but bounced back and made many calls but i was unable to reach the customer care.

Regards
Maruthi S
[protected]
Selaiyur
Chennai -73

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Venu Arkala
, IN
Nov 24, 2011 8:36 am EST

I am Venu. The sales person Nath - [protected] came to my house in Trimulgherry, Hyderabad-AP and I paid the amount for Times News paper on 16/10/201. He said the paper will be deliver from Nov 1st but till now I did not received the paper. I called him several times and he used to say every time that the paper will be delivered from the next day. Now he is not even lifting my number. My Times of India payment receipt copy number is 349078.

I kindly request the authorized person to resolve this issue.

raki18
raki18
, IN
Aug 03, 2010 12:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Today (03.08.2010) i bought times of india near Vidyapeeta circle the Shop Name is UDUPI STORES i havent receveid the complimentary copy of bangalore mirror.
I just asked over to the vendor their is an complimentary copy given to the customer
he said the vendor hasnt given to us i want the feed back to me as i am regular reader of this news paper

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S.N PANIGRAHI
, IN
Dec 19, 2012 5:45 am EST

I am a customer of TOI, I ordered for the paper on 7 dec 2012, i came to know about the paper
as a person came to my door step and told me about the paper.
I paid the initial Rs.49, and he said i will be getting the news paper from 16/12/2012.
he dint gave me the news ppr yesterday, so i called him and he continued saying the paper will
reach in 15 mins, and evn today noone came to my home with the paper, and when am calling him
hes not picking the phone...

Either send the paper or return my Rs.50 by tomorrow, or else I will file a case against you
people in consumer court.

That persons name is,

M KOTESWAR RAO [protected], [protected]

MY ORDER NO -23814
RRA NO. -0096

I WANT A STRICT ACTION AGAINST THIS...

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sandeep kumar sharma
, IN
Dec 16, 2012 6:19 am EST

our newpaper vendor : PREM KUMAR PRAJAPATI - PKP NEWSPAPER SILVASSA does not provide us the mumbai mirror supplement along with the Times of India newspaper despite charging us for the same - our repeated complaints have just one remark " the supplement is not provides by TOI " please help rectify the situation.

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BharathReddy
, IN
Apr 21, 2012 1:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

initially i gave cash for delivery of my paper to Mr. Manikandan, he said they ll deliver the paper from 1st of January or 14th. Then after tat Mr. Ramanatha from times of India called me and asked whether i can give cheque instead of cash for paper delivery. Again i gave cheque for 3 hundred rupees. Then he told he ll return back the cash for me and he ll ensure the paper deli delivery from April 14th. Till date no improvements are there. Every time i call he ll tell this week paper delivery ll start and i ll get my cash back. He is very fraud guy. Bad and worst service from times of India.

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4:15 am EDT

Times of India no delivery of times of india

my name is Dr Gingu koshy george. I had subscibed to the Times of India, chennai edition when their people came knocking on my door on 20/01/2008. on enquiry i was told that the paper would be delivered to me from febraury 1. to my dismay i found no newspaper at my doorstep on february 1. after repeated calls to a number provided by them i got through to their call centre who informed me that i had been misinformed and that the paper would start only on 14 april, 2008. but even till today dated 22/4/08 i did not receive a copy of the TOI chennai edition.
my order number is 2014833.
i can not believe that such a reputed company like the TOI doesnot have an online complaint email id or even that they would resort to such cheap tactics.

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Harimadhavan
, IN
Sep 01, 2011 6:58 am EDT
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I am an annual subscriber of The Crest Edition, Times of India and my Order No. is CREST 00036 dated 25.12.2010. In my area (Koyambedu) we receive the The Crest Edition on Mondays. Some weeks in July I did not get the paper till Wednesday and I contacted one Mr. Amudhan who is said to be in-charge in this part and he connected me to one Mr. Yogesh who is looking after Koyambedu and he promised to deliver the paper but nothing happened. Same delay and promise but the next week I did not get the paper at all! I wonder whether there is any proper mechanism to ensure prompt delivery of the paper. It looks as though your people are not interested in redressing the grievance of the subscribers. I am given the run around and being forced to call every week for my issue which I think is unacceptable considering the fact that I am an annual subscriber. It is Thursday and I am yet to receive this week's edition. I want this fixed ASAP or my entire money back.
C.V.Harimadhavan,
Ph: 044 [protected] / Mob. [protected]

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Gajendiran
, AE
Jan 16, 2010 9:47 am EST

My Name is Sangeetha Gajendiran, I had subscribed to the TIMES OF INDIA, Chennai edition, when their people came knocking on my door on 10/12/2009, He collected cheque and gave order cum receipt

He told me paper would be delivered to me 1st of jan-2009, still they are not delivery single paper to my door step.
i can not believe that such a reputed company like the TOI doesnot have an online complaint email id or even that they would resort to such cheap tactics.
Please provide me contact no, e.mail ID.
I attached their bill copy for subscribtion.

Bill details-
RPE code-CR3048
Depot code D3222
Depot Name moolakadai
Dealer- [protected]

My Contact detail - [protected]

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PNTANEJA
, IN
Mar 10, 2009 7:10 am EDT

No comments unless we receive the reply, from ur end

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PNTANEJA
, IN
Mar 10, 2009 7:07 am EDT

We ordered for 2 sets of Reabock track suits ete, 8th feb, complete detail of payment, given below.
SBI CREDIT CARD, Rs3199/-Standard Chartered credit card, Rs.3199/- Payment is deposited in Living Media(l DELHI.
T his statement is issused by our Bankers. Take quick action, no delay no excuse, and reply us on the following mob no.
P.N.Taneja [protected].
Dr, Archana Sachdev. [protected].

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soumendu
,
Jul 11, 2008 12:50 am EDT

To
The Editor,
Times of India
Hyderabad.

Dear Sir,

Sub: TOI Door Delivery Scheme

we need TOI Door delivery scheme for Yearly / Half yearly. Sir Please Send your TOI Scheme as early as possible.

Thanking You,

Soumendu.

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srividhya
,
Jun 03, 2008 5:06 am EDT

sir I would like to inform you that unfortunately I lost my 12 months coupons now what should I do ?
I am from chennai help me as to how I should continue move further

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Abhrajyoti Kundu
,
May 04, 2008 9:33 am EDT

I am the student of VNIT Nagpur subscribing times of india newspaper for last 1 year. There was a scheme offering Rs 399 from the month of july 07 to april 08 .I accepted the offer and everything was right but unfortunately I lost the 12 month coupon and now again I have to pay the whole amount!I even visited the main office of Times of India but they also said me the same.
So please help me from the situation.

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Anshul Mohindra
,
Apr 29, 2008 4:09 am EDT

I have been a regular reader of Times Of India. I was really glad when I found out that it was being launched in Chennai.
I sent a message on 58888 and got a feedback message stating that I would be contacted soon.I tried calling the alternate number [protected], but always got an engaged tone.
I wanted to subscribe the daily for a period of 6 months, and wasn't able to get the free gift.
Till date (29th April ), nobody has contacted me. I was told that the scheme was withdrawn on 4th April.I was suprised the way the whole launch was handled.
I hope, wherever the new places you luanch the newspaper, the same thing is not repeated.

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S
9:05 pm EDT

Times of India Subscriber cheated

I was one among those who was wishing to see ToI takeover THE Hindu and among the first of the fools to subscribe on 26th Jan itself with subscription number 2012073.
First got cheated with a flask which didnt work!
I am not receiving my paper and the old paper agent says though he doesnt have my info, if I hand him over the coupons, he will give with Rs. 10 as delivery charge.. For april next 10 days, he wants the full coupon for the month..
The phone is not picked..
So welcome ToI and am pretty sure you are doomed for failure.. you dont know the power of mass folks like us who are cheated

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Clal
, IN
Jul 23, 2009 10:33 am EDT

Times of INDIA - Un Responsible, Cheats to customers.
I had TOI subscription for 6 months and after 2.5 months, they have stopped delivering papers.
Filed a complaint -- Number 202135 to local TIMES office (ph. no. 040-[protected]) couple of times but no action taken, they feel sorry but don't do anything.
They gave me couple of numbers but no one acts on this complaint.

TOI SUCKS.

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amar bashinde
, IN
Apr 29, 2009 8:21 am EDT

TIMES OF INDIA PAPER,

SUB -COMPLAINT OF THE YOUR DOMBIVALI EXUTIVE

THE YOUR EXUTIVE IN THE DOMBIVALI EAST AREA MR. SANTOSH YADALI ARE BAHAVING LIKE AGLY & NOT PAYING THE COUPENS PAYMENT SUPPORT THE VENDER OF THE ONE MONTHS FREE PAPER SCAM IN THE DOMBIVALI AND HIS MEN ARE SATISH BEHAVE LIKE DON SAYING JO UAKANADANA HAI VO UAKANDALE MEER KOI KUCH NAI KAR SAKTA.
THEY NOT SUPPORT THE SMALL VENDER NOT GIVE THAN SCAM THEY TALKING UGLY.
I AM ONE OF THE VENDORE AND ALSO WORKING THE PUBLICTAION COMPANY THEY WORK LIKE THIS I GIVE YOU PROMISE CLOSE DOMBIVLI DEPO OF THE TIMES OF INDIA
SO PLASE TAKE ACTION ON HIM OR I AM TAKEN ACTION YOUR PAPER NOT SOLD IN THE DOMBIVALI BRANCH.

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Reenu Maria Basil
, IN
Apr 13, 2009 7:52 am EDT

Hi,

I subscribed to Times of india newspaper in 2008. I received the paper for 3 months after which it stopped as i changed house. This year the vendor contacted again asking for subscription renewal in february 2009 and i had had made the complaint of not receiving the paper. The vendor promised that i would get the news paper in march with the older subscription and thereafter with the new subscription. I subscribed to the new one and still not receiving the newspaper. Tried to contact in the number he gave and no one picked up. i should get the newspaper or get my money back. I have the subscription coupons intact with me. Please make it fast so that I can subscribe to some other paper with better customer satisfaction.

Thanks,
Reenu

ComplaintsBoard
Y
12:00 am EDT

Times of India Default in delivering the newspapaer

My name is Y. Srinivasa Rao. I have subscribed for The Times of India Dhamaka Offer ( 6 months package ) vide consent no. 60846 / dt 17.7.07 and Sunday Times Dhamaka offer vide consent no. 62018 / dt 17.7.07 by paying Rs 175 . My date of implementation was 1.8.2007. I started receiving the issues from 1st August. Later on , the delivering of the news paper has become very irregular. till date , I have nearly missed about 10 to 15 issues. I contacted the concerned vendor ( Narsimlu ) who was supposed to deliver at my place ( vasanthanagar, Kukatpally, Hyderabad ) . Once or twice he responded that the incharge boy has forgotten to put the newspaper. Then onwards , whenever I inquired, He said not call him but to inquire from the Times office. As per his explanation , my name was not in the subscribers' list . Then I inquired with the Times Office - customer care . I first booked the complaint on 26 th of Oct 2007. But there was not response and the default continued . I again on 31 st oct 2007 booked another complaint , and even then Iam not receiving my Issues . The Times of india people , being so irresponsible are losing the customer trust . I hope The Times of India management will wake for this complaint atleast and be prompt in their action !

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Clal
, IN
Jul 23, 2009 10:32 am EDT

Times of INDIA - Un Responsible, Cheats to customers.
I had TOI subscription for 6 months and after 2.5 months, they have stopped delivering papers.
Filed a complaint -- Number 202135 to local TIMES office (ph. no. 040-[protected]) couple of times but no action taken, they feel sorry but don't do anything.
They gave me couple of numbers but no one acts on this complaint.

TOI SUCKS.

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Aldrin
,
Aug 13, 2008 7:51 am EDT

Hi Everybody,

Unknowingly I subscribed Times of India in Chennai for 6 months, I ordered this stupid on the Month of February (where else the news paper started publishing only on April 14th) but so far today is 13th of August I have never received a single news paper.

I called these customer service people for more than 20 times (but it was just a waste of my money and time) and even I have sent more than 5 emails but I haven’t received even a singly reply mail from them IT’s REALLY A VERY VERY VERY VERY BAD CUSTOMER SERVICE... Every time when I call them they say that it will be delivered by tomorrow morning but nothing happened so far.

I really don’t know where to go ahead and complain about this ### news paper.

EVERYBODY, PLEASE DON'T EVER SUBSCRIBE TO THIS NEWS PAPER...They really don’t know that they are doing there.

Because IT SUCK's... I thought of writing more indecent words but since its an public forum... That’s all about it.

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Pawan Gupta
,
Mar 08, 2008 1:34 am EST

Hello Sir,

We had subscribed to times of india through the executive who visited
our home D1/80, Janakpuri. The order no that we placed is 6696. He had
promised for a free gift also, which has not been delivered yet.
Please look into the matter.

Thanks
Mr Pawan Gupta
Ph [protected]

ComplaintsBoard
R
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Times of India Unfair decision!

Times had started this contest called Utsav moorthi sanman. This was for best decoration for ganpati festival at home. My house ganpati was shortlisted by times group, The next day it was put into voting with a snap of my bappa in the papers. This was headlined as readers choice award. My ganpati won due to maximum votes.It was announced in the papers also But where is the relevance of this award.TIMES Of India did not Consider this Readers Choice at all. Then Why did they hype it so much. The paper seems to be for the people but no importance for the choice of the people. This is unfair.
I mean my question is then why do you hold this polling thing when there is no importance for readers choice in your eyes. Its a very small contest but you do such unfair practice.

A gift is no importance near my ganpati, but this is not right on humanity grounds.

Y that voting scene when dictator Times of India had to decide

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shahbajkhan
, IN
Jun 16, 2011 2:33 pm EDT

i am indian work in suadiarab company .al yamama .grup khaldi broders aj...forman my contect..2 years fines but company told 5 thusand sr. give and go india oll man same problam whu is not acepetd indian contect tomuch problam giveng oll time .plece give helf this time company fouls tuld visa mony give ... my no [protected]

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Sai Prasad
, IN
Feb 23, 2010 11:48 pm EST

Hi,

Customer code 200355, where the service was pathetic. The paper was never delivered before 10am... and at times not even delivered. I called the Times office several times and asked them to stop the newspaper delivery due to very bad service, and was told once the subscription amount is exhausted the delivery will be stopped. However, now the delivery boy is demanding money for the past few months of paper delivered. I was under the impression that the paper is delivered for the several complaints raised.. as a service gesture.. However, this is not the case as realised now. The boy never comes when we are at home, at times, had to ask the watchman to know if the boy had come as there is no trace of the paper.

When calling Times office at Hyderabad - [protected], but no one responds the calls, this is most pathetic of sort of service.
It is very disheartening to see such low service levels.. from a news group of stature.. Hope the Times people would be sensible enough to act on the complaints and provide a solution.

Appreciate if you can look into the issue.

Sai Prasad
Bowenpally..

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Clal
, IN
Jul 23, 2009 10:30 am EDT

Times of INDIA - Un Responsible, Cheats to customers.
I had TOI subscription for 6 months and after 2.5 months, they have stopped delivering papers.
Filed a complaint -- Number 202135 to local TIMES office (ph. no. 040-[protected]) couple of times but no action taken, they feel sorry but don't do anything.
They gave me couple of numbers but no one acts on this complaint.

TOI SUCKS.

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vinav agrawal
, IN
Apr 12, 2009 9:44 am EDT

I m belonging to jodhpur, rajasthan. i m not getting TIMES LIFE for last 3 months, even it comes in jaipur. It is all negligence of TOI department, they says that they don't have time to sort out such small problems.
so please look in to the matter as soon as possible

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S Balan
, IN
Feb 24, 2009 3:15 am EST

I am S Balan, I had taken annual subscription of Times of India in the month of Sep 2008, Order no NAA 037019. From Day one the supply of news paper is irregular. I have to make call to customer care of Times of india almost once in 15 days. Response from the customer care center is also very poor. No body bothers to take feedback once complaint is logged. When we ask them regarding details of their higher ups to whome complaint can be escalated, their excuse is they have been advised not to give detail of their higherups.
Now since last 15 days i have not received any newspaper. I might have made note more than 15 complaints, but no output.
If times of India is not able to manage the delivery of newspaper why are they comming up with annual subscriptions.

regards
S Balan

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R.S.Agnihotry
,
Oct 08, 2008 8:52 am EDT

To,
The Area Manager
Time of India
New Delhi.

Sub:- Matrimonial booked on 8-09-08 Receipt No. 4507 for Rs 1525/-
Dear Sir,
I have booked above on 8-09-08 at your Aligarh office in front of the Tika Ram Mandir, Samad road. I enquired your representative about my advertisement on 14-09-08 as committed by him. But he rebuked me that is not a tolerable as a senior citizen.I request you please look in my matter at your end at earliest under advice to me. I advice you as a customer that as a gesture of goodwill it is not of favorable to you.

Thanking you

Your faithfully

R.S.Agnihotry
G-18, Mansarovar
Ramghat road, Aligarh

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PREETI BHATIA
,
Sep 18, 2008 2:11 am EDT

2 months before times of india start a new scheme for 1 year subscription of paper worth 330 rs.

I subscribe for it at 20th of july...today is september 18...still paper is not deleiver to my home...i called to times of india..everytime they people ask the same deatil..but not doing anything..TIMES OF INDIA is a big name in the world of news paper..but such kind of irresponsiblity its not worthwhile...

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Dineshan KT
,
Sep 03, 2008 9:47 pm EDT

My name is Dineshan KT, residing at 128-D/Poacket A-3, Mayur Vihar Phase - 3, Delhi. I had subscibed to the Times of India, Delhi edition for 6 months vide Booklet No. TDB/5147 dated 2-Aug-08, when their people came & knocking on my door on 02/08/2008. On enquiry i was told that the paper would be delivered to me from September 01. To my dismay I found no newspaper at my doorstep on September 1. after making 2/3 reminders to their local representatives there was no response. Then I made 2/3 reminders to their representatives on 2-Sep and finally I got first copy on that day. But the thing was same on 3-Sep, as I had to make 3/4 reminders to their representative to get the paper delivered on 3-Sep. Today, i.e. 4-Sep-08 there was no paper delivered till 10.15am, even though I had already made 4/5 reminders to their representative, only answer from them that they will look in it?!. Even though I was trying to the Delhi office no., but there is no any response. From this attitude what we should expect a reputed News Paper of India!

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Anshul Mohindra
,
Apr 29, 2008 4:07 am EDT

I have been a regular reader of Times Of India. I was really glad when I found out that it was being launched in Chennai.
I sent a message on 58888 and got a feedback message stating that I would be contacted soon.I tried calling the alternate number [protected], but always got an engaged tone.
I wanted to subscribe the daily for a period of 6 months, and wasn't able to get the free gift.
Till date (29th April ), nobody has contacted me. I was told that the scheme was withdrawn on 4th April.I was suprised the way the whole launch was handled.
I hope, wherever the new places you luanch the newspaper, the same thing is not repeated.

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