I have been working on establishing my virtual assistance practice for the past few months and contacted Team Double Click to see if they could be useful to me in further developing my business, securing clients, networking, etc. BUT they were RUDE and condescending to me. Plus they expect you to be available 24-7 and the rate of pay is ridiculously low (they take a cut off the top of course but please be reasonable!)
I realized soon after my interaction with Team Double Click that I am better off marketing myself on my own and working to develop my own clientele.
If that's how you treat your potential VA partners, how do you treat the clients???
Team Double-Click is not really a VA agency... they are a sweatshop. When I was first contracted there, they only paid VAs $10 per hour... WTH??? At the time, I was just happy to find a so-called legitimate work from home opportunity that did not involved stalking schedules and working for quarters (LO and WAHA veterans can feel my pain...). I soon realized that they wanted entirely too much control over my daily activities, they wanted a constrant stream of proofing documents to make sure you weren't cheating, while at the the same time encouraging us to establish trust with our (I'm sorry - THEIR) clients. When I had issues with my PC, or missed a shift with a client due to a personal issue, they basically told me that I was being unprofessional and they were ZERO empathetic. The last straw was when one of my clients expressed that she didn't really WANT to recieve daily updates and weekly reports from me on my activities, since I was only doing the MINIMUM for her every week (which is a paltry two hours - yup, $20 a WEEK... paid by the MINUTE, mind you). When I explained to her that I was requird by my contract to do it, and then suggested that she reach out to her sales rep to let them know that she was waiving the reports, I was told by Gayle Buske herself that I was not "playing nice" and that I was "not a team player". I was also told that if my star client didn't love me so much, that they would have terminated me. So I QUIT!
Thankfully, my STAR CLIENT did love me (but had to pay for me because even though I no longer worked for them, the little disclaimer on their website that you have to acknowledge BEFORE YOU EVEN GET TO APPLY FOR ANYTHING bound me contractually against contacting any former clients for ONE WHOLE YEAR), and bought out my contract. Almost three years later, My Star Client and I have gone on to work very closely together, and he has given me tremendous growth opportunities within his company.
I do have to thank TDC for that!!!
This company is horrible. They mislead the amount of pay, test you over and over. After you pass and you wait again promising to them not to ake another job. They change the programs required and tell you try again. You have to be on call for an entire shift but only get paid for the hour or so you work. They pay is horrible and the HR department has no idea what they are doing. You will get different anwers from each person you talk to. It is NOT worth your time and effort at all!