talk talk after looking at what they could offer l decided to ring them up for broadband, telephone and TV went through the service they could provide after 30 Min's of this said they would send email to confirm never received this ! 2 hours later another Representative phoned me repeating everything that had been discussed with the first one told him id already gone through with this he cut me off, decided to phone the next day to see if everything was going through after being put through to various people then told lam not on the system, he said are you sure that's your name duuuuuuuu! of course l said lve had it most of my life then said forget l will go somewhere else, cancel my contract ( oh but he cant lam not on the system!!!
what a shambles! how on earth do they keep going with Muppet's on the other end!
i done the contrack with talk talk on phone & he people told me if u dont like cancel in 10 days . we cancle this contrak on phone u pay only connection charge 39.00 pound i cancle this contrack in 7 days on phone & he told me your contrack is cancle we charge u 39.00 pound i say ok i agree & he take out money from my account in direct debit in netwest bank & he take money 89.00 pound near . & i cancle this direct debit on bank & next month talk talk people change the refrence & take it out money from my account 42.00 pound . i cancle again & he done same thing again after i say bank menager he reng talk talk people & cancle all direct debit . &still talk talk people send me a bill & reminder & i got last final demand letter is 258.49 pound . this mater stare of july 2010, august 2010 . he take out money from my account & this is a last warning latter and he told me if we do not receive a pay ment or responce in the next 7 days we will pass your account to a licensed debt collection agency with out any further notice ... and myy re: acc. no. is [protected]
i have only been with talktalk for about 5months and i was promised 8meg speed .
Im lucky to recieve 2 meg. . so my theory is as follows . . . . .
If i go for a meal to mc'donnalds for example they will charge me for a full meal wont they. . so i will expect to recieve a burger, fries, and a drink. and nothing less . . .
so how thew hell can talk talk keep charging me the full amount . and only give me the fries. .
do you get the point ??
i am sick of being lied to consistently, and to make things even worse they refer your call to a call centr in . . . . . . . India . yeah india . .so i know have the added problem of trying to understand wot the hell they are going on about . .
I am going to write to talk talk and explain to them that i should only pay a quater of the bill because i am only getting 25percent of what im paying for . .otherwise they can cut me off And fook off . permenantly.
I am disabled and live with my elderly father, the contract with Talk Talk is in his name but he does not go online. On the above date we completely lost service, as I recently lost my mobile phone this meant I had to disturb my next door neighbour and ask him if I could use his landline to call Talk Talk and notify them of the fault with our service. After being passed around from one department to another, I finally managed to report the fault, only to be informed that it could take up to 5 days to fix. I explained to them that as I am disabled I should get priority treatment but this seemed to make no difference. The fault has now been resolved but when I called them yesterday to tell them I was unhappy with the service that I had received the person who I spoke to was rude and had an attitude problem. When the contract expires in October I will be taking my business elsewhere as Talk Talk Customer Service is appalling.