Last July I renewed my solo contract for another two years and upgraded my phone for my husband. The phone never worked. My husband took it in 3 times and they fiddled with it and sent him on his way. It was a business phone...his calls would disconnect, he couldn't retrieve messages, etc. He would have to find a pay phone to contact his customers. I took the phone in last month for the 4th time, they sent it out and said it couldn't be repaired, that we damaged it. Now I have to pay $189 to get out of the contract for a phone that never worked. I spoke to a supervisor and she was not willing to help in any way and seemed totally uninterested.
i am with solo mobile prepaid account for long time and i have cdma phone its has unlimted mobile browsing and unlited tax massages on my plan with no charge and only charge is dollar, now solo deccided to stop unlimted mobile browsing and they send me msg for 1 gb data which i can use smart phone i call them to change phonebut they told me its not comptevble this plan after some try they put this plan on my new phonr its work some time its stop data and i call them and some of rep the know how to fix problem bsc this is only accounting problem even tech solution told me this error in system . this problemalmost after ever four five days i call and them and give refe r and they fix several time after two month they told be it can not be fixed any more and its removed from system i complain to all solo superviser but they told me same thing and sorry for this mistake but i lost my unlimited mobile browsing and 1 gb data which is free on my account but they re not ready to give any kind of adjustment If some body know where to complain about this problem Let me pl advise or if any solution they can make for me
I have a ceiling of 175. on my account. My first slide phone crapped out after a text was sent to me about I was eligible for a 50$ credit for signing of a 2 year plan. Fine...I went and got a new phone The LG flat screen thing. I had paid 40. and 35 $ the previous 2 weeks earlier. So I thought with the 50 $ phone bill credit I would be free and clear. A few days after I received a text saying I was approaching my 175 dollar credit. Hmmm..., then the calls started on the voice mail you know those annoying automated ones! So I went to the self serve on the web site (phone) and it said 38.32 ACCOUNT BALANCE. So I let it ride thinking ok there was a computer error. But I got cut off !!! I called and the explanation was Oh no sir that only reflects your last bill LOLOLOL I said no i have had the account for 3 years and that is what I OWE. HWen I pay the full amount it shows 0 $s, and they replied no that is your last bill and I RETORTED, IT SAYS ACCOUNT BALANCE NOT LAST BIILING. So I said ok bye bye. On Sunday they sent a text that read, payment received service restored...so I said to myself THERE I WAS RIGHT (account BALANCE was 0$$ ) and since when have they ever replied to anything on a SUNDAY!!! ???? So you will not believe what happened on MONDAY ! I received a TEXT SAYING I was approaching 175 $ and your service will be discontinued if the bill bill is not payed. AAAAAAAAAAAHHHHHHHHHHH !!! WHAT THE HELL ???? Today Tuesday ...nothing no TEXTS NO CALLS and i cannot access the self serve LOL to see MY ACCOUNT BALANCE (not the last bill) I hope someone from SOLO reads this and can see the IDIOCRACY of there company. If this continues I will bite the bullet and go somewhere else to the simpilest plan and company I can find HELL maybe just a home phone LOL
Anyone interested in joining me in a class action lawsuit against SOLO Mobile ?
I bought a Solo phone for my 9 year old son who then got leud text messages from single girls even though the phone was barred from receiving text messages. SOLO said it was out of their control yet they were happy to bill me for it every month for months afterwards even though I complained vigourously. They obviously had a deal with the text company as the charges showed up every month on a SOLO bill. I ended up researching the text company which was in Norway and it took me tons of time and money to try to sort it out. SOLO continued to bill me so I eventually got rid of the phone and went with Koodo who are great.
If you want to join my class action suit please send your infrmation in strict confidence to Box 165, 9-3151 Lakeshore Road, Kelowna, British Columbia V1W 3S9 and mark the envelope with the word SOLO. Please include contact information
Thanks and wish me luck !
i got a phone from solo mobile dec 27, , they suspended my account because they said that i spend more than $125.00 not even for 2 weeks Im using the phone. I phoned the costumer service and asked the details of what usage Ive been using and they cant provide me more details. Not even 2 weeks i had the phone and thier charging me more than $135.00. Solo mobile is a scam. Costumer Service is not helping in any way. its seems they dont know anything how could they do this to people. And now I want to cancel my service and thier were charging me $300.00 to cancel the service. Its sucks! I hope they will do something on this company coz for me, , ITS A SCAM!
I HAD A3 YEAR CONTRACT WITH SOLO MOBILE WHICH CAME INTO FRUITION ON DEC. 17 2010. 1 CALLED SOLO ON THE 15 OF DEC TO FIND OUT WHAT MY REMAINING BALANCE WAS SO I COULD PAY IT AND TOLD THEM THAT MY CONTRACT EXPIRES ON THE 17TH. I WAS TOLD I WOULD HAVE TO PAY 138.00 FOR THAT INFORMATION. I ASSUMED THAT MY SERVICE WOULD END ON THE 17TH BUT TODAY IS JAN 2 2011 AND SOLO STILL HAS NOT DISCONECTED MY SERVICE. I CALLED THEM AGAIN ON THE 20TH OF DEC. TO FIND OUT WHY THEY HAD NOT STOPPED MY SERVICE AND WAS TOLD THAT IT DOES'T MATTER THAT I HAD A CONTRACT; ONCE THAT CONTRACT IS FINISHED THEY START CHARGING ON A MONTH TO MONTH BASIS (AT A HIGHER RATE). THEY TOLD ME THEY WHERE GOING TO SEND ME A BILL FOR JAN 2011 (FORWARD BILLING WHICH IS ILLIGAL) BECAUSE I DID NOT GIVE THEM A MONTHS NOTICE THAT MY CONTRACT WAS ABOUT TO EXPIRE. I CHECKED MY CONTRACT AND IT SAYS NOTHING ABOUT ME HAVING TO GIVE AMONTHS NOTICE THAT MY CONTRACT IS ENDING (SHOULD'NT SOLO BE AWARE WHO HAS CONTRACTS AND WHICH ONES ARE ABOUT TO END?). SOLO HAS THREATENED ME WITH A COLLECTION AGENCY IF I DON'T PAY THE JAN. BILL . I TOLD SOLO TO SEND ME AS MANY BILLS AS THEY LIKE BUT THEY ARE NOT GETTING ANOTHER CENT OUT OF ME. I ALREADY HAVE ANOTHER CARRIER AND HAVE'NT USED SOLOS SERVICE SINCE THE END OF NOV.2010 I AM MORE THAN WILLING TO GO TO COURT WITH SOLO OVER THIS. IAM ALSO FORWARDING A COPY OF THIS COMPLAINT TO MY OMBUDSMAN.
This is an ongoing issue that started with Solo since July 19th, 2010. Solo has put me on a spending cap of 125.00 to start and because of Solo's crazy billing system and the total lack of being able to see your account details I had reached the spending cap at which time Solo suspended my service. Solo does not send you a text message or an email or any kind of warning that you are reaching your spending cap then all of a sudden your account is suspended and your penalized for hitting the spending cap limit.
This has happened now 3 times and my spending cap has now been lowered to 75 per month. I have not paid a bill late yet I have been penalized 3 times now.
The customer service is the absolute worst. I called to complain about the situation and when I was not able to get through to the Rep I asked to speak to a supervisor or manager. The Rep put me on hold and then made up some BS about the supervisor not able to take the call. It turns out that she never escalted my issue to a supervisor, she only spoke to a help desk personel. When I asked for the name of the General Manager for Solo Mobile, I was told she could not give me that information.
Also my billing date is on the 15th of the month, however when I spoke to a rep on Aug 19th I was told she could not give me details of the account as the bill has not been generated, even though my billing date is the 15th of the month. Solo can't get their billing correct but they can suspend your account at the drop of a hat without any paper backup or without notifying you before hand.
Another issue is if there is a spending cap on an account for 125.oo how the hell did Solo let the bill get to over 200.00? If there is a spending cap then when your account hits 125.01 a notice or text message should be sent and limit services that would cause the additional usage time. Suspending a service you fully paid for is WRONG on every level of business.
I will never recommend Solo Mobile to anyone and as soon as I can end my ontract with them I will and never use Solo Mobile or Bell. WORST BUSINESS PRACTICES EVER!
My billing date is the 5th of every month. I have signed up for recieving biils by e-mail.
I recieved my first bill on the 5th May, which was paid on 12 th May. I had not recieved an invoice for this bill.
For the usage of May i have not yet recieved a bill. I checked my online account and it does not show any new bill as yet. However, my outgoing calls have been cut and incoming callers get a message saying my number is not in service. I have lost a project from a client because he could not get in tuch with me.
I have trie dto go to a SOLO Kiosk to resolve this issue, however i guess all the Kiosks do is sell. They are not bothered about any customer issues. I am willing to pay the bill, but what is it? What is the amount and where is the invoice? I cannot even see the unbilled amount on my account on the SOLO website.
I have decided to move out of SOLO and want to port my number, however since the number is out of service this is also not happening. This being a weekend, there is no customer service person who can be contacted.
Solo Mobile's monthly statements are incorrectly categorized. All event details are categorized as "Itemized Long Distance Calls" regardless of the event details. I called in to suggest a statement change. Their response wasn't great. I don't think their support team sees the same customer statements that customers do. They repeatedly indicated these were NOT long distance events. I agreed but their statements don't.
I tried to talk to Bell Canada, Solo Mobile's owner. They wouldn't accept the call.
I bought a Solo Mobile phone to use prepaid on a monthly rate. I have been online on the Solo Mobile website for 2 hours trying to adjust my account. Then I tried another one plus hours to contact a live person but to no avail. This is Terrible customer service. How can they expect to keep me as a customer when they do now want to help me getting set up. I am in a rural area and there is not near by kiosk to go to. I will NEVER recommend Bell or Solo Mobile.
I bought a cell phone, over a month ago. The provider being Solo.The day i bought it i contacted them and...