As soon as you buy their product and provide your credit card number, they are keeping charging you without your authorization. The telephone service is a fraud: “How I can direct your call?” You are explaining the reason. After another 20-30 min of waiting, “How I can direct your call?” Another 30 min of waiting and the same girl is asking you the same question (see above). I have ended up with changing my credit card.
My wife purchased this product after an online advertisement. About a week after the order and still no delivery of the product, we went back and read the "fine print" of the contract. You have 14 days after the date of the order to decide if you want to "renew" your monthly subscription for their device. My wife called and cancelled the order and stated that if she only had 14 days to cancel, from the date she ordered it, she did not have sufficient time to reveiw the product. She cancelled the order and the subscription. Surprise Surprise - here it is a month later, and we've never received our initial refund, and now they have taken $99 out of our checking account. This is a fraud and a scam.
I have had the same experience as many of you, But I started out prepared because I have always been weary of online transactions. I saw the e-cig at a fair, I decided to research e-cigs before I purchased it to see what others had to say about it. I then placed my order with smokingeverwhere.com Each step of the order I copied the page including terms & conditons and pasted on an email page sent to myself. Order placed 09/18, 5 days later no product, knowing it was a 14 day trial begging order date, I called & was told the order needed to be confirmed and would now be sent, trial would begin from day of shipment. ( I did not fall for that one ) I called back 3 days later to check status, and was told again the ordered needed to be confirmed and was going out the next day. 12th day of trial, still no product. I sent email to [protected]@smokingeverwhere.com and blind carbon copied myself requesting cancellation, sent on 13th day also, with no reply from them. I had copies of emails and terms of conditon for my bank if I should need to prove my claim of fraud. I called them on the 17th day to follow up and was told it was to late to stop shipment even though it had not been shipped. I canceled by phone and was sent a cancellation email instantly from company. I went to my bank because I got the run around on the $9.95 S&H. My account was credited by my bank and they are going after smokingeverywhere for reimbursement. I researched the top e-cig companies and found that http://greensmoke.com/6863.html offered a superior e-cig with more vapor and more nicotine per cartridge with a 2 part composition which gave a new atomizer in each cartridge. I told them about my experience with smokingeverwhere and they gave me a code for $30. of my order. They price match any equal quality product, and if you have a E-cig from another company you can send to them for a $50.00 credit off your purchase from them. Now that was the service I was looking for and Im sure you are too. I such looking for complaints on a company, check your banks policy for reimbursement before you do business online these days, there are companies or scammers that will cast a bad shadow on a great product. Hope I have helped.