If I could give this place negative stars I would have. I brought my 2010 Camaro SS in on the 4th of September and just got it back from MY insurance company after getting the repairs done due to Sky Car Wash's either faulty equipment or personnel who just don't care. If the work ethic follows the example of the supposed "Owner" Michael Johnson OR Michael Furguson (not sure since he would not give me his details), then no wonder... My wife and I took our 2008 H2 and my car to get a super outside detail. It was immaculate without any scratches and we made the check-in guy verify that there were no scratches or dents before they took our vehicles. When they were done my wife left in her truck behind me and we weren't able to do a full walk through to make sure there was nothing wrong because they were backed up and needed the space. 2 min after pulling away, my wife noticed something on my rear bumper. She called me and immediately pulled over. Much to my surprise there was a 12" scratch deep in the paint and some other minor abrasions. I immediately attempted to call Sky and no one answered the phone on multiple attempts so I went back and was told that only the owner could address my concern. I waited over an hour and a half for him to show up with an attitude and dictate to me how this was going to work and that if I filed a police report he would not "investigate" the issue. He also said that he would not allow the police on his premises and that it was private property and he would not allow them to file a police report. When the police arrived he was arrogant and didn't want his residential address to appear on the report, as he repeatedly told the officer "we are going to have an issue if my home address is on the police report, do you understand me?", he said this multiple times to the officer. Needless to say, I filed a claim against him and a police report. He made a 1/2 attempt to underestimate, by saying it will only cost $150 to fix it and he would pay for 1/2 of it. What a joke, the insurance company who will always lowball an estimate quoted at $445.69. He then refused to take any responsibility and said he would falsify a statement to his insurance company and say it was prior damage even though his employee checked us in and agreed that there was no prior damage. On top of all that the "Super" Exterior detail was a joke. I found dirt and grime everywhere, and he reused to give a refund for the service, but that he would "redo it", like I would give them another shot to cause more damage. The owner and his joke of a car wash looks fancy, but in reality is all smoke and mirrors. If anything happens to your vehicle good luck, as "It is your fault, because you didn't see anyone personally with your eyes do it". There is no room for an arrogant owner who antagonizes clients and wastes their time. So, $445.69 worth of damage later, $100 on a worthless "SUPER" DETAIL, and lots wiser, I would suggest not taking your car or truck to Sky Car Wash, as looks can be deceiving. Ought to have a sign saying "BEWARE, ENTER AT YOUR OWN RISK"!
I had a family monthly car wash membership automatically billed to my credit card the 2nd of each month. I cancelled it in late March 2017. Upon review of my credit car statement I noticed Sky charged me on 5/2 for a the monthly dues, and then again on 6/17 for an obscure amount almost twice the monthly dues. I went to their location to ask the status of my membership. They showed it was not active, however could not find the cancellation date. They told me someone from their "billing" department would need to research the matter and was not there at the moment. The "billing" department also could not find record of cancellation, and upon my further insistence was able to locate it.
I can't help but wonder, since my membership was not active, why would they charge me $102.96 just two week priors? And why the obscure amount? I can't help but think they purposely charge your credit card after cancellation in hopes you will not notice the charges.
I read similar complaints on their Facebook page back in April, but those posts have since been removed. BEWARE if you do get a membership - keep your cancellation notice and check your credit card statements.