Seterus have a new system according to the company representative. In March and April 2015 they can not apply my house payment correctly. In March, I have called three times to try to apply my payment correctly. Finally, it is done at end of the March 2015. In April 2015, they have the same problem. I called three times to request apply my payment correctly, the Supervisor, Jeff and other two time with two other representatives said, the only thing they can do is send my request to fix it. So far, nothing is done. The company got my payment on April 1, 2015, today is April 27, 2015. Today, Rhonda one of the representative said, we don't know when we will fix it, no guarantee since they have too many requests to handle. I feel they have terrible service...
We had a medical hardship with my daughter in October that put us behind in our payments by one month. I was eligible to receive financial assistance through my Native American tribe. All I had to do was complete the application and fax them the forms. I did this back in November 2013. My tribal assistance said that they needed a w-9 COMPLETED by Seterus before they could pay them. I've been back and forth with Seterus requesting the w-9 for completed by Seterus to be faxed to my tribe. They kept sending blank w-9's to me and to the tribe office. When I talked to another customer service rep, I was told that it should have been requested in writing and that she understood exactly what was needed. So, I write it all out, while on the way to my daughters chemo treatment, pull over and fax it to them. I called my tribe a few days later to see if they've received it and they hadn't. Called Seterus again and they faxed the form to themselves?! I gave them a few more days to correct it and called again today. Still no form. She asked if there was another bill I needed assistance with so I faxed her my electric. That 300 assistance on my electric will help but the 1000 on my mortgage would have helped a lot more.
we nave been trying to get a loan modification from seterus for about a 1 1/2 yrs now we sent all the forms about four times and either somehow some get lost or other form they said were incomplete even tho we call and were walk thru it finally they said we were on a trail mod. for 4 mths well they inform me after the 4 mths that they put a payment in suspension which meant that they took money from the suspended payment to make up the different between the original loan and the mod now they are saying because of this it shows that i could make thew full payment, now because of there mistake i have to start all over again with all the forms (4506-t ETC...) even tho it was there mistake has anyone else been thru this with them?????????????????????????
My mortgage was with Chase, who sold it to LBPS, which is now Seterus. I have had nothing but a nightmare since this took place 1 1/2 years ago. Chase sold it with out my knowledge in Oct. 2010. Made my payment to Chase, but somehow neither Chase nor LBPS have record of it.That puts me one month behind which starts the nightmare.
I have tried to no end to rectify this problem. Now since Seterus has basically changed their name from LBPS(I wonder why), I’m still being charged late fees and they say I’m 2 month’s behind. Try to rectify that by sending the proper payment to bring me up to date and they send it back.
What’s a person to do. Now they are saying I’m 3 month’s behind and facing foreclosure.
There out to be a law against a debt collection agency taking care of mortgages.
Seterus needs to be pressured with Imminent (BK) Threats or Mediation Law and Procedures.
They are basically a giant collection agency. They purchase the distressed mortgage at Extreme Discounts from various key players in the sub-prime arena. They collect aggressively on this paper. They do not play by the rules and need to be pressed hard.
We have completed successful loan restructuring cases with Seterus. They are all long run and brutal battles.
Feel free to visit our website for further details on avoiding a Pending Sale Date.
www.freshstart-mortgagesolutions.com or www.freshstart-legalnetwork.com
You may also call 1.877.297.7011
Good Luck Homeowners.