I am an investor and I subcribed a few home warranties with Sensible. This is the worst decision I made. This company is not reliable. They do not provide the right service. When complaining they do not answer your messages. BBB reviews rates this company with a D-. See http://www.bbb.org/reno/business-reviews/home-warranty-plans/sensible-home-warranty-in-sparks-nv-90007878. This is the worst rating among home warranty companies. Do not buy home warranty with Sensible
I bought two home warranty insurance policies (one for a property in
Las Vegas) from Sensible Home Warranty and prepaid 2 years of premium
up front in 09/2012. However, the policy didn't cover the repair cost
so I initiated the contact to cancel the policies in Oct of 2012.
Sensible at first played the tactic of promising to reimbuse my cost
but then retracted. I asked them repeatedly to cancel my policies and
send me written confirmation. I didn't get any written confirmation
but was told the refund would show up on my credit card in 30 days.
Now it's past 30 days and I haven't seen the refund so I asked
Sensible to contact me. I have tried several times and was met by dead
silence. In my opinion their conduct is totally unacceptable.
This company is beyond terrible. I also switched from AHS and regret that decision. I filed a claim for a broken refrigerator. 8 days later a technician never showed, I called SHW over 40 times but only was able to speak to their "answering service" (a company who claims they have no authority over someone calling you back, they just pass messages). I called during their apparent "business hours" however Sensible Employees still did not answer the phone. I'd been hung up on 4 times while being "transferred", and no one called me back until I threatened to file a claim with the BBB. When they did call back I spoke to the "Customer Service Manager" named Simon who was beyond rude, condescending, and was not concerned what-so-ever that I had experienced such awful service. He yelled at me, and made very appalling statements like "you're not telling me what to do" when I asked for a refund of my policy. He spoke over me several times, not even allowing me to explain my frustrations. When I asked to speak to his supervisor, he told me that he reports to the CEO of the company and stated verbatim "He won’t speak to customers, he doesn’t have time for that". My issue was not resolved, and my fridge is still broken! Clearly this company is dysfunctional at best, or more likely an insurance scam. I would NOT recommend them and echo the complaints listed above as well.