We purchased the mattresses from American (now out of business) in Peoria, il in the spring of 2011, they were mfg. in12/2011. and have a 10/10 warranty. They have sagged in the middle from day one and have gotten so bad that they have caused my wife and me back problems and lack of sleep.
We would appreciate if you would stand behind you product.
535 payson st.
Kewanee, il 61443
The o in elo is alpha
I have a 2 year old Stearns&Foster mattress (made by Sealy). It was $2500.00. It has depressions in it between one and a half and two inches deep.It was bought at Slumberland in DesMoines Iowa.A rep from the store came out today and said they could not do anything to help me because there were several tiny stains(after I took the sheets off this morning my dog jumped up on the mattress and he had been out side and it was raining).I wiped almost all of it off.They also said I do not have a center board for support.
I have four very heavy boards that go across horizontally that give more support than any metal bed frame could ever give.There is no way to put a vertical support on this bed.I know two other people who have bought this mattress from a different retailer and have had to have it replaced even though they had king size and had center support support,their mattress sagged.One of them the replacement is starting to sag.( I have queen size). The company says it tells you in the warranty you have to have a center support. Does anyone read the warranty while at the store. Once you have it home it is too late. BEWARE of this company and its inferior products!