This is the WORST company I have dealt with. I ordered a simple Ashley sofa and chair more than a month back now. I was told 2-3 weeks for the delivery and I don't see it coming in any near future. I called the store a few times, it always went on Answering Machine (during business hours) and received no call back. Whenever, I went there personally the manager was nowhere to be found and I was told to "come tomorrow". Finally the guy writes down my cell phone number promising the manager would call me whenever she gets in, but this is now the third day and NO call yet. If you do not want to go through the pain please DO NOT BUY AT ROOMS MADE EASY. Ashley had the same rates but I was stupid to buy here because the delivery charge was $25 cheaper, my mistake, but listen to me never even step into this store.
We ordered a couch from rooms made easy. Paid in full and never received! They kept giving us excuses that the truck never came in, how many times can that possibly happen? The manager or owner lorri has some guy screen her phone calls so shes always unavailable when there is a problem. They even have caller id that reads the persons name aloud just as an extra measure to screen your call! I demanded a full refund and the guy laughed at me! They know they are running a bad business! After many attempts to get lorri on the phone (who supposedly wasn't there) we finally drove an hour to the store and guess who was sitting there? Yep you guessed it! We demanded are money back and after getting the run around and not taking no for an answer she finally refunded are money! I consider us lucky!!! Do not buy anything from them!!! They are trying to scam people!!!
We were newlyweds stationed in Florida and needed furniture. We went to Rooms Made Easy and the owner Lorie was nice and helpful. We purchased mattress and a sofa/chaise from her. It took a week to recieve our mattress and two weeks for the sofa. A few days after we receieved out couch I noticed scratches and rips on the armrest and feet of sofa. I paid her a visit and the floor model was gone!! What took so long for us to get our couch? Perhaps sent it to get cleaned??? or not because there was smudges or makeup on the cushions. Dont let this lady fool you with her "sweetness" everytime we went in to check on our merchadise there was a customer complaining about something. We demanded a refund and she cooperated BUT wouldnt give us the refund until her merchandise was picked up at her convenience. It was picked up on a saturday but she said the credit card company wouldnt run it until monday. I called the credit card company and they said they would process the request on a saturday! It was wednesday and we still had not received our money so we paid her another visit requesting a receipt since she was being sneaky about everything. I called the credit card company again to check when she processed it and she had just done it on wednesday. Had we not gone to her store to ask for a receipt she would never feel the pressure to actually process the refund. We have no refund and no sofa. She is a scam artist and obviously is not very good at it because of these reviews.
I really wish I would have read the complaints on this place before I ordered my furniture. We went in and I should have noticed the red flag... The owner helped us look through some books to find what we needed. We wanted an entire bedroom suit and a new couch. We put it on layaway since we knew we were going to be paying it off soon. We asked for a military discount since she said she offered it. When we were writing the paperwork up she said she wasn't going to give it to us because she was throwing the shipping in for free. She said that if we called her a week in advance before payment she would order our furniture. I called her at 1:00 in the afternoon and her employees said she would be in at 2:30 and to call her back. When I called at 2:30 they told me she left at one. So of course I called them out. But willing to give her a second chance. I tried again the next day and they told me she went home sick. After being frustrated I decided to call back the next morning and yet again she wasn't there. That afternoon I went in to tell them to kiss it and she wasn't there. One of her employees called her at home to tell her that we wanted our money back. She then told him she had ordered ALL the furniture already. The next day she called me and told me that she had been sick for four days and hadn't been into work at all. But that our furniture would be in that Friday... This was a saturday. Three weeks later and our furniture is still not in. "the truck hasn't arrived with it" and yet again she isn't at the store. I recommend never stepping foot in this store for anyone because you will get lied to and screwed. We are currently waiting until she decides to show up to her business and call us back. She is in for a surprise when we take our business elsewhere.
I was told it would be 2 weeks before my order came in by the owner a very pleasent lady at 3 weeks I called and there was a problem ashley sent the wrong order ok I said you would think this is a simple mistake it could happen and the owner was so nice the thing that made me wonder if I was lied to was that very same week my friend went in 2 days after me and bought the same great 999.00 set as I did and they sent her what looked like a used floor model she asked if it was new she was told yes we went to take a look at the store and guess what the floor model was gone oh my where did it go? Im not the smartest person in the world but I can tell a line of crap when I hear it. Still waiting on my lost order of asheley iif I could get a refund I would I was told no refund because the company would be out thier money. What about my freaking money hmmmmm? Oh yes I found the same set at the real asheley store on eglin prkwy for 125 less hmmmmmm? The salesman there said he could sum rooms made easy up in 3 words "cons, crooks, trash"
We went into the store and ordered 10 chairs. First they never came anywhere near the date that was told to...