Rocky Mountain Wheel Complaints & Reviews

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Rocky Mountain WheelGet the run around, trying to get tracking number.

I ordered an item. I checked my account on the website to see if it processed the day after that. I was sent an email telling me that I could go to my account anytime to check for a tracking number(before or after that). I wrote an email the 3rd day asking if I could get a tracking number today. Well, someone wrote me an email back addressing me as Hello, (instead of my name), which seems very unprofessional to me(I don't know how anyone else would feel about this). That's the first thing I saw and it didn't come across as too friendly. It was very cold to me. The person that wrote the email should not be anywhere near a customer. Anyway, the email had said it was a special order item and that it shipped out on a specific date. Well, when I wrote back to ask if it has a tracking number(because it is supposed to ship Fedex), I get NO reply the next day after I wrote that email. The first original email was pretty quick, but now I'm getting totally ignored. So I call the 1800 number the morning after. I was asked what I bought and was told it was a special order. I told the gentleman that whoever wrote the email told me it had shipped out. He said then it will be arriving by next week. I don't remember the date I was told, but it was acceptable. The gentleman told me to email back for a tracking number. I said, "okay", hung up and did that. It was early in the morning so there was plenty of time to send me my tracking number. In the email I just wanted to know the facts. I want to know the tracking number or if indeed it shipped out, so I know when to expect it. I got no reply. Well, I have contacted them again. Who knows when I will get this order. I am pissed right now. I am getting just ****** customer service. Maybe I will get a reply tomarrow, but today is today. I am not happy with the service today so too bad.

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    The complaint has been investigated and
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    Rocky Mountain WheelBad experience

    I purchased a net from Rockymountainwheel.com, who also sells on Ebay. I ordered a Tailgate Net for my truck. The auction listed that the item was an "Easy Install". When the item arrived, it was NOT an Easy Install, it required drilling. Drilling would void my $700 Bed Liner warranty. I contacted the seller, but they didn't reply back. So I just left them NEUTRAL feedback. Not Negative, just NEUTRAL. The feedback just stated "Never Mention Drilling. I Can't Use The Gator Net. Will Void Bedliner Warranty." No mean or rude comments, just facts. A few days later they left me Neutral feedback as well. Blaming me for the problem. Even though I lived up to my end of the deal. How hard would it have been to list "DRILLING NEEDED?" And how can I ask for help, when ROCKY MOUNTAIN WHEEL doesn't bother to return emails?

    These Dead-Beat Ebay sellers keep doing this to us honest customers! If we have a problem, then voice it through the Ebay Feedback process, and they don't like it; then they will just do the same back to us. Regardless of the fact that our part of the transaction were met. Now can understand if I went out of my way to lie, bash, and not even bother to pay for the item I won. Then Negative feedback is warranted. But just because I was mislead by an item description, then ignored when asking for help. How is this my fault? What right does the seller have to leave me poor feedback? I have contacted 5 of these buyers who were also left Uncalled-For feedback after they voiced their problems, and they said that ROCKY MOUNTAIN WHEEL refused to remove their feedback unless the buyers removed theirs. This is a warning to all of you. If you buy from ROCKY MOUNTAIN WHEEL, and they mislead or rip you off, expect a petty Negative feedback in return. Check out their feedback. They have received hundreds of Negative and Neutral Feedbacks, and EVERY SINGLE ONE OF THOSE FEEDBACKS HAVE BEEN MET WITH A NEGATIVE FEEDBACK IN RETURN. How is this fair? IT'S NOT!! BUT HORRIBLE SELLERS LIKE ROCKY MOUNTAIN WHEEL DON'T HONOR THE RULES OF EBAY! Ebay was supposed to be in the works of preventing this, but so far no luck. So my perfect feedback is ruined, yet again. And the only way they will remove the feedback is if I remove my first. How is that fair????

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      • Ve
        vergigo vasqez May 18, 2008
        This comment was posted by
        a verified customer
        Verified customer

        i did see this feedback and you are right about it being unfair... i dont use ebay so i dont have no problems with feedback but why do ebay let people that sell leave feedback in the firstplace? dont they no that a company will leave negativo feedback in return? it seem really dumb to me.

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