My 81 year old mother signed a contract with Riviera. The print was so small, it was impossible to read without a magnifying glass. She was told it could be renewed on a month to month basis. She was not given a copy of the contract. When my Dad got a copy and took it to the bank, someone there was able to magnify the print well enough to read it. It is a 24 month contract. My father repeatedly tried to contact the manager and was always told the manager would call him, but he never called. My father went to Riviera three times before he finally caught a manager. He told the manager my mother had a neurological condition that made her too dizzy to exercise in a gym. The manager told him to bring in a doctor's excuse. He did that and was told "no problem". Believing the contract to be cancelled, he returned home, but now he is being harassed by Paramount and told he already owes almost $500, although the contract was signed in June (3 months ago) for S$20 a month. The fine print also says that Riviera can renew the contract after 2 years without permission from the customer. My father has complained to the BBB, but that will probably be useless. He is now writing to the attorney general, but it is very difficult to get rid of these scam companies once they get a foothold in your state. The best thing to do is buy yourself a treadmill and stay away from fitness centers.
My mom is 80 years old. She went to Riviera Fitness Center and was told that she could pay on a month to month basis and not have to cancel if she wanted to discontinue membership. She was then presented with a contract in small print, which she signed without reading, because she could not read the fine print. Unfortunately, she believed they would honor their verbal agreement. Now she is being billed electronically each month. When my father, who is legally blind, finally discovered what the contract said, he was surprised to find out she had signed a 2 year contract. Since then, he has called and left a message for the manager, which was not returned. He also went over to the gymn and asked to speak to the manager. He was told that the manager would be coming in between 9 and 10 AM. He decided to wait, but then heard the person who worked at the front desk calling the manager to warn him not to come in. It will be very easy for these people to take advantage of my parents. I have read many complaints about Riviera and their contracted billing company Paramount. Before anyone decides to join a gym, you need to do a thorough search for complaints. Try the [redacted].com website for a start.