I purchased 2 refurbished Samsung Propel cellphones. One is working fine. The other is not. I have contacted the company, filled out the required form and waited. Repeated phone calls go unreturned. When I call the number, I leave a message each time. While I did recieve on email, the one that told me to fill out the form, that was two weeks ago. I have recieved no direction since then. No phone calls have been returned, either. I want the phone replaced or money returned. (prefer it get fixed.)
Paid $84 dollars for a Pantech phone that arrived DEAD. Requested an RMA within 48 hours. The sent an RMA which I completed the same day and returned.. then I never heard another word from them. 5 emails 3 phone calls. purchased 7/2/2010... I am guessing that's $84 i will never get back
WARNING WARNING WARNING !!! Bad products and bad customer service. Spread the Word
I will tell everybody i know NOT to buy from these folks
Big Run, PA
I ordered a used/refurbished Nokia cell model 6170b. By the time it arrived, there had been a change in my cell contract situation and I did not need the replacement immediately. It remained in the original shipping box unopened for several months. When I did need it several months later, I discovered that the phone replaceyourcell.com had advertised as fully refurbished and in good operating condition was none of the above. They sold me me an obviously un-refurbished phone, presumably one that the previous owner had sent in for repair, and replaceyourcell.com resold it to me without repairing it. The on-off switch is broken and barely functional. It still had the previous owners personal photos, personal contact list, call history, etc. The cover doesn't fit correctly. But the biggest problem is that THE PHONE IS NOT FUNCTIONAL. It does not work. The supposedly refurbished phone is a dud. They obviously obtained a faulty phone from someone else and just sold it to me "as is" instead of refurbishing it as they claimed.
The kicker is that because of their strict return policy, I am simply out a hundred bucks.
I purchased a Samsung Blackjack i607 on July 16, 2008 knowing that I was going to receive a "like new" Blackjack. When I received the phone it would turn on however it would not charge in my car, on my computer or using the wall adapter.
I followed their strict return rules, e-mailed them, waited three days, Deena (a customer service rep) responded with a form to fill out. They then sent me a new battery and charger which still did not fix the problem. I e-mailed them again and waited 2 days. Deena sent me another form to fill out and then I mailed back the phone (at my cost).
After a week of no response, which they told me they would once they received the phone, a package arrived at my door. Jokingly I said, I bet they sent me the same phone and sure enough, THEY DID! It had the same microfiber stuck behind the screen that I had noticed on the first phone and although they gave me a new wall adapter, the phone still did not charge, and worse, this one didn't even turn on.
It has been over 3 weeks and I still have yet to receive a properly functioning product and if I do want to return the product they are asking for a 20% restocking fee! THEY NEVER SENT THE 'LIKE NEW' PRODUCT THAT WAS DESCRIBED ON THEIR WEBSITE.
STAY AWAY FROM REPLACEYOURCELL.COM!