I had 27 windows replaced about 3 years ago. I am having trouble with 3 of them and I have tried contacting the local Clear Choice office that is listed on the Clear Choice headquarters website. The local office is no longer in business. I have sent emails to the company headquarters. No reply in over a month. I have contacted the BBB in the area where the Clear Choice headquarters is located and filed a complaint. The BBB sent a copy of my complaint to Clear Choice twice now and no response from the company in over 3 weeks. A lifetime warranty is worthless if the company will not respond to a customer after they have your money, which is obviously what Clear Choice is doing. My next step will involve legal action.
we had 5 news windows put in during the spring of 2012 . This is our first winter and my house is colder now then with the old windows they removed!!
We bought some replacement Windows a few years ago and one of them is dirty inside. very upset about that. What is my option ???
after buying my windows, the installation manager came to measure the windows and smelled liked pot i think his name was clay something, but was courteous.
two months later my windows finally came in.they called to set install date on that day the installer arrived at 10:30 when i was told he would be there no later than 9:00. i keep looking out the window and they pulled up and a cloud of smoke came out of the truck and he came to the door and introduce himself as dewayne and reeked of pot.. they must not be a drug free company, beware i was very scared to have drug users at my house