I just returned from Orlando and had the same horrible experience with Economy Rent A Car. First of all when we got to the airport in Orlando and tried calling them to pick us up, the phone rang and rang and no one answered. Finally after about 15 minutes of waiting the phone was answered and we were told a shuttle would come. It did but we waited a very long time for it. When we got to Economy Car Rental I was informed the vehicle I reserved was not available and they wanted to substitute it for a smaller one. I had five adults and five big suitcases so I said no, that won't work. They told me that the vehicle I reserved was out and never came back. Funny how a car rental place only has ONE SUV??? So I had to agree to take the smaller car. Then he asked if I wanted their insurance and I said no, I have my own. He said he needed to see my insurance card. I did not have it on me and he said if I did not produce it I would have to take their insurance. So I told him I could call my agent and have her fax over a copy of my card. He said they did not accept faxes. So then I told him I would have her e-mail it to him and he could print it off. He said they did not accept e-mails either. Seriously? Then he said the insurance would be $25 a day. I refused to pay it and walked next door to Advantage Car Rental and rented my SUV for the same price and they did not have to see my insurance card and did not require me to get their car insurance. Advantage told me on a normal day they get 4 to 8 people walk over from Economy and rent cars from them. Economy is a huge rip off and something needs to be done to stop this practice as it just keeps happening over and over. I plan on logging my complaint where ever I can to warn other people NOT TO USE THEM!
Reserved a convertible car on April 4 for a planned vacation to Melbourne FL., May 1 for some R & R.
We had a great flight and arrived on time, walked to the rental counter. From that point on our dealings with the rental car person went bad. I have to say I travel a good deal and I have never be lied to, mislead or been manipulated more by anyone like that in my life. It starts off with the rental counter guy saying "how about a free upgrade into a bigger nicer convertible?" Sounds good I say please do. He says let me check on the availability, get right back to you. In the meantime we start going through all the extra add on, like tolls, GPS, gas, and additional insurance fees. I told him before we waste all the time on you upselling me the add-ons the answer is no. I not paying $8.00 a day for toll fees even though he said it good deal and the thing to do. Gas upsell I said no! Additional insurance, not for me I said. He says, ### his head to one side shaking it and says are you sure? No I replied. He says ok but the risks are out there and... I say no... So then he says you know that bigger upgrade is not available, I say ok give me the Mustang. He says ok prints up the paperwork and low and behold he has charged me for the insurance. I ask what's this, he says Its the basic you need to have just the basic coverage. I say no we don't take it off. He says ok then we leave for the garage. We get to the garage and the guys says over two rows and you are there. Makes sense, along the wall are signs that read Economy, medium, full, convertible. The only problem is there are no convertible cars. So I flag the guy down and say where are the cars? He says we don't have any convertible's, and I told the agent at the front desk that over the radio. I said what about the bigger sportier convertible I was promised. He says we don't have those cars. He says go back and talk to your agent. Ok I'm a bit getting a bit upset now. We have dragged all the bags to the garage screwed around for at least 30 minutes. I go back to the ticket counter, my guy is gone, I have to wait in line. I get a lady this time, I explain what's up, she says let me see if we have the Mustang. I say, lady I have just been in the garage, Jose says they do not have my car or any other convertibles. They don't have any in the back lot, there are none. She says ok what about another car . I say yes get me the Nissan Maxima, its in the garage they are holding it for me. She works up the paperwork I go back out to get in the car and I smells like smoke bad. I don't like smoke nether does my girl friend but I'm too tried to go back and deal with another change. We leave the airport get about 10 miles down the road on the freeway and the car pulls hard to the right. I say lets just exchange when we get to where we are going. We start calling to start the process. 1 hour fifteen minutes later we are informed that the rental car lot that is close to does not have any cars and wont have any during our trip. Our only option is to go back 60 miles to the airport to exchange. We did not go back till we returned it 5 days later.
All in all I was shocked how the rental agent told out and out lies to me and how he just added the insurance thinking that I wouldn't notice or be convinced that I have to have it. I have used Dollar for the last time. I do not do business with folks like this.
Rented a mid sized SUV in Fort Myers Florida. The agent promised to be the lowest price competitor. Agreed on $400 for 7 days. Verbally refused the insurance. When we dropped the vehicle off, the charge was over $800. It included liability insurance, uninsured motorist insurance and a charge for an extra day because we dropped if off 30 minutes later than we picked it up! Talked with customer service twice. Never received the follow up calls promised. Received an additional $35.00 charge 5 days later on my credit card. No one can tell me why. Waited on hold for 20 minutes today only to be connected to a superviser's voice mail. Terrible experience!!!
I am a New Yorker new to Orlando, trying to establish my life down here, trying to get a job so i can finance...