Big promises little delivery. Poor workmanship...A 3 week timeframe that was promised turned into 1.5 years of hell! Will not return my calls regarding outstanding work to be completed. They even charged my VISA with the number on file before they completed the work. Please do yourself a favor and use someone else...these guys are totally unprofessional.
We had RenoCanada renovate our home bathroom for over $17,000, trusting that they would not only provide good workmanship but also provide effective project management.
We were told the job would take 7-10 days but ended up taking over 6 weeks. We did most of the project management ourselves and lost work and vacation hours to make sure the job was completed.
They installed a radiator that looks ridiculous - if I knew it was going to look like that, I would never have purchased it for $700.00. We were showed a picture of how it was going to look , and it looks nothing like that.
Also, they installed a shower curtain bar a third of the way into the bathtub and too high for me to even reach (I'm 5'5" tall).
When we asked for these to be fixed the very rude owner, Sam Beninato insisted that everything installed was in working order and just because we didn't like the way it looked doesn't mean he has to fix it.
He actually said that its 'all about the money, Judy' and refused to fix anything unless we paid for it AGAIN. He bullied his employee and us, until we finally agreed to settle the outstanding bill but this is not to our satisfaction. I will never recommend them to anyone.
Sam Beninato from Reno Canada cares nothing about customer service and says 'it's all about the money!"
RenoCanada, a Toronto firm that used to be called Plumbing Mart has been in my house for 4 months for a job that was supposed to take 6 to 8 weeks. They have dented my new door, knocked the almost new back gate off its hinges, and damaged the floor that they installed. The installed a scratched bathroom mirror.
They are now trying to deny that they damaged the floor and I expect that they will also deny that they scratched the mirror, although I am a short woman and can barely reach the top of the mirror to touch it, let alone damage it. They also installed chipped granite and tried to get me to accept a third rate repair on the granite. They reluctantly agreed to replace the granite and I took a day off work to be here for this. Guess what, no granite. No apology either.
They also left cigarette butts all over my driveway and lawn. They did not dispose of some of their waste, although the job includes disposal. I have been treated very shabbily by RenoCanada and would not recommend them to anyone for any type of job.