Loaded my card, couldn't use it for any transactions I wanted to, but when I wanted to get my money back the way I wanted to (which was by closing the account and receiving a check or something of the sort for the remaining balance) I was told that I couldn't do that, and that I could only use my remaining balance and then close the card. This was after being given the runaround for about fifteen minutes where the customer service rep went from saying they can process a check to talking to one of her "sources" and magically saying that she could no longer do so. Sounds like a company that doesn't mind inconveniencing you, but when they have to do something they don't want to, they do everything in their power not to do so. Never was told why exactly I couldn't get a check processed, just that I couldn't and that they instead suggest I use my card (which was unusable as far as I'm concerned since it didn't work with anything I was trying to buy) and then call to close the account. Avoid this company like the plague is my advice, unless you would like to regret it. They do not even uphold their own Cardholder Agreement which states, "You may close your Card at any time (a lie, apparently only after you have used your balance may you close your account according to the customer service representative) by contacting us at [protected]. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination. Should your Card account be closed, we will issue you a credit for any unpaid balances, subject to fees as disclosed in this Agreement (another lie apparently).
I purchased, loaded, registered and activated 2 Readydebit Gold cards, both having substantial amounts of money put on them, last Thursday and am now being denied access to my money, being told that my accounts are under review. This is not a credit card but my cash used to purchases both cards. Now I can not pay my bills in which I purchased these cards to pay in the first place, and I can promise you the utility companies will not care about this issue!