Customer BEWARE! Purrfect Auto in La Habra, California, offers coupons and low price oil changes to get you in the door. Once you are there they tell you need (not recommend) other services and parts. The worst part is that they do NOT perform some of those services and/or install the parts BUT they do charge you for them. This location has been closed before and reopened but same problems. This is not something new to this company. Do a search and you will see that 11 other Perrfect Auto locations in Las Vegas were raided by the IRS for the same scheme. BEWARE!
About a month ago, I took my car to this shop to get a tune-up and brakes done. I have been a customer for this particular shop for a number of years, and recently it has been under new management... of which stinks to high heaven.
When it comes to cars, I am ignorant. I will be the first to admit that. In the past, the previous owner worked with me and taught me a lot about what kind of maintenance work that I need done and how often. I naively expected the same thing with the new management. WRONG!!!
When I get my car back from the shop, my brakes were still 'squeeking.' I thought nothing of it. Until it got annoying. Earlier today (05/18/2009), I took my car back to the shop to have them correct this mistake they have made. What they are not aware of is that I took my car to a few places prior to me taking my car to the shop for the second time to see what may have happened. Turned out that THEY INSTALLED THE INCORRECT SHOES AND PADS ON MY CAR!!!
Did they own up to the mistake??!! NO! ABSOLUTELY NOT! There was no apologies or anything!!! Instead, they wanted me to charge EXTRA for the correct parts. I realize that I may not get that money back, neither do I care at this point (although if I could, I would surely appreciate it!!), but let this be a lesson learned to everyone else out there, DO NOT TAKE YOUR CAR TO PURRFECT AUTO!!! They were good to me in the past, but now they have become so crooked, I don't even want to pass by that shop anymore!!