dot a personal trainer at the gym in 2013 went to workout with my personal trainer and couldn't according to them I wasn't on the system. Called Corporate to cancel they give me a hard time but never charged my credit card now this morning Feb. 2015 I received a phone call from a collection agency stating I own $ 900.00. This come in a really bad timing I am about to do my house closing. I think everyone should make a complaint with the BBB, like I did now just waiting to see what happen.
THIS COMPANY HAS AN F WITH THE BBB! I wish I had known better before I signed up with these trainers. I was told by the manager, Jesse, that all I had to do to cancel my sessions was write a written statement to HQ whenever i felt like cancelling and that would be all i had to do to cancel. At the beginning of this year due to new bills I had to cancel my membership. When i went to cancel Jesse told me to call HQ in NC. When I called they told me it would be 250 dollars! Its an outrageous number after I was told initially that it costs nothing to cancel. When i told the company this they said that even though what i was told verbally doesn't matter, I still signed the contract. But in my contract it doesn't say anything about 250. I'm not the only one this is happening to. People all over the country are being lied to. Don't be fooled yourself! Know that you have to pay after 5 days to get out of it no matter what they tell you. The trainers are nice and knowledgeable. I have nothing against them.
For the record, I dont think Jesse is a bad guy. He just wasnt trained properly he says and didnt know any better himself. But theres nothing he can do he says. He wont sign anything saying what he told me verbally or he'd lose his job. I hope he chooses to tell people in the future.
My wife and I signed up and had the service for a year. Time came to move, we cancelled our membership a month early, and everything was fine. Our fitness trainer warned us to cancel our card. Trusting our trainer, we did so. Just as our trainer warned, the company denied ever receiving our written letter, phone calls, and told us that the only way to prove that we cancelled was to send the original stub to the certified letter. This would leave us without any evidence. In the idea of reporting them to the BBB, we found that their rating could not be any worse. We will have to wait until they attempt to put this on our credit before getting it negated there. In all, even their employees know that this company is not legit. The trainers are top notch, but do not sign up if you wish to ever cancel.
I originally signed up for a year with a personal trainer and the payment was to be automatically deducted from my account. After my third session i was informed that the sessions weren't being paid for. When i called to find out what was going on they told me they forgot to submit the automatic deductions but they couldn't take off the fees for not paying. Being that it was their mistake i was upset and decided i wanted to cancel the membership. They ended up charging me over $800 for early termination. I got tired of fighting it because it wasn't doing any good and i've been paying it off since. When i called a few days ago to make another payment i was informed that the account was "paid off" and that National Fitness didn't handle Professional Fitness' accounts any more. Today, i noticed some issues with my bank account and discovered that Professional Fitness deducted $165 without being authorized.
I'm starting this thread to see if we can get info on this in CT. If you are reading this then you got screwed by pro fitness. You also probably are having trouble reaching them. Latest thing I know is unofficial but I believe the attorney general is going to file a class action suit. If you have not gone to attorney general, then please do because the more people the better.
I signed for personal training last year for 6 months through Professional Fitness out of Niagara Falls World Gym. After the 6 months was already over, the trainer told me that I would need to send a certified letter to the Corporate Office to cancel the contract if I no longer wanted it. Well, my first mistake was signing with them in the first place. The second was asking my husband to put it in the mail for me. He sent it to the gym instead of to the Corporate Office. We never got any information from the trainers or the staff at the gym to say that they got the letter in error until I got a bill, which was a month later. Well, I concede that it was done wrong. I was willing to pay for that last month and then sent another letter correctly asking them to cancel it. Where I got angry was that they are now asking me to pay for an additional 2 months because it was in my 'contract' that it should have gone there and that it takes 30 days to cancel.
I feel that they just have terrible business practices, they are not in it for the customer and their cancellation policy is just awful. I have never heard of not cancelling something for 30 days but the problem is that they put this in the 'contract' and hold you to that. I don't know if I have a leg to stand on legally but I did fill out a Better Business Bureau complaint which when I told the so called Floor Manager I was doing that, she laughed at me. They obviously don't care about that. But I would hope anyone who wants a trainer would definitely not look to them. The BBB rating is a 'F' for this company. Surprise, surprise.
I am going to send my husband to take my place with the training sessions because we have bought them at this point. They will never see my face again and I hope they choke on that money.
I Worked As A trainer for Professional Fitness and found them to be nothing but a unprofessional pyramid scheme. I am a certified personal threw a highly accredit organization and they were paying me the rate of 8 dollars per session while they would pocket the other 30 dollars that the client would pay for that session and on top of that just plane out crap pay I also got beat for my commission by just about every manager I had.
Which is under stand able when your lead supervisor is a heroin addict that was caught shooting up in the work place and you had another supervisor that was not fired but relocated to another state because of sexual harassment. So not only do you have to be worried of getting ripped of from this company but sexual harassment is a risk factor to. They try to sell there training packages by making you feel depress about your self with a stupid questionnaire and there answer to the reason why your depressed is over price half hour training sessions.
Now that I no longer work for them due to there [censored] pay and robbing me for my commission they replaced me with uncertified trainers ones that have old Ladies leg pressing 300 pound for a set of a knee buckling eight reps and also having old ladies performing dead lifts. I also felt it very embarrassing the way they would get people to sign these crazy contacts filled with hidden fees and that are near impossible to get out of. All for a training program that chances are form somebody with no education in the training field so not only are you going to get bad results but you are going to also get injured in the process.
If you are thinking of getting a personal trainer be careful if you select Professional Fitness Trainer...