Principal Finance Group review: Annuities

I have been calling and emails this lady is the only one that can see my account{ janea mosley } witch is suspicious in all. This has been going on since october, every one, I talk to cant help me, I just want information on my check. I am at my wits end has she got covid or what? Annuity contract number 238114. What is going on? Lousy customer service.