Complaints & Reviews

Porntube.comUnauthorized Membership Charges advertises as a free adult entertainment service; however, they routinely and without authorization charge credit card numbers ostensibly requested for "age verification purposes only."

The sign-up page reads as follows:



As a FREE member of PornTube, you will gain access to the following features:
FREE Access to Our Huge XXX Movie Collection
Download them or watch them online instantly!
High Quality Videos and a Ton of XXX Categories
Enjoy a variety of genres in sharp resolution.
New Video Updates with Movies Added Everyday!
You’ll be overwhelmed by our ever-growing library.
Plus, you get tons of XXX photos, live cams & more!
It’s an absolute FREE for all here at PornTube!

I entered my information and credit card for age verification purposes. Upon receiving my next credit card statement, however, I discovered charges of $133.12 which I traced back to their website. These were UNAUTHORIZED CHARGES. I visited their website and noticed at the bottom of the page in small print is a link to "Terms of Service". Upon clicking on those "Terms of Service" I was taken to a new webpage containing many terms including the following:

"Once you sign up, you will be able to view screen shots without charge. If you elect to view or download a movie, you will become an active member of the Service and will be billed every thirty (30) days until this Agreement is terminated by you, as provided herein. Movies that you have downloaded will only be viewable as long as you are a paying Member of the Service, i.e., an active member of the Service."

Nowhere in the sign-up page detailed above are you given the opportunity to click-thru or agree to these terms, and they are obscured behind numerous promises of FREE services. This is a SCAM, and they should be shut down.

  • Ia
    Ian Nov 26, 2008

    I was askt for credit card details for age verification only as this was a free site . Now they have debited my visa card aus $222.34.

    1 Votes
  • Kr
    kram86 May 28, 2010

    I can't find out how to cancel my membership toporntube.

    0 Votes
  • Cl
    clarence watson Jun 28, 2010

    If the sites are free, why do I have to pay$1?
    If it is the movies, scenes.

    0 Votes
  • Cl
    clarence watson Jun 28, 2010

    If the site is free, I should not have to pay $1.
    I should get access to site with no strings attached.
    Show all sites with no problems.

    0 Votes
  • No
    no scamssssss Jul 21, 2010

    you need to sign in at Then go to the one on the left, the members area. Click on help, then fill in your information and then tell it to cancel. Then you will need to call the number to confirm the cancellation. I believe that should do it.

    0 Votes
  • Ma
    malibuman71 Nov 19, 2010

    It tried what the no scamssssss posted but couldn't access it so I managed to find there customer service website and since I couldn't find my account I used their live help feature. Worked like a charm they gave me a confirmation number too.

    1 Votes

Porntube.comunauthorized charges

I submitted credit card information on the sole basis of age verification, being promised a free membership. Henceforth, I have been charged 7 seperate times, from 4 different companies.

Charge sources include:

Total billing at $113.24

Called twice today. The first representative noted one single charge linked to Pay-WEBJTCHARGE, and none other. The second representative noted the same charge, as well as a second linked to NewVentLTD. Either the charge appeared in the five minutes between calls, or I have not been told the full extent of my charges.

I have reached their customer service at [protected] and [protected]

In The News

Unhappy consumers gather online at and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem