Pictage has gone from being an innovator to one of the worst companies I've ever dealt with. It seems there is no photographers support to speak of, no one you can get on the phone and little or no follow up. I've been with Pictage since it's inception to find it continually getting worse and am glad to be rid of them.
My wedding photographer used this service to process our 3 installments due for her services. They have a "consumer agreement" that states "Pictage will ALWAYS provide you with 7 calander days of advance notice before debiting your credit card during the course of your enrollment. This is designed to protect you from unpleasant surprises and help you to avoid potentially expensive overdraft charges."
This is a straight up lie in my case. Pictage charged installment #2 and #3, for the amount of $1, 667.00 on my credit card without warning. When I had this problem with the second installment, I was reassured it would not happen again. Then it happened again for my 3rd installment. At this point they have two of my credit cards on file, and customer service cannot even tell me which card was charged!! They have to go through "accounting" and call me back. They have absolutely no answer for why I did not receive this "7 day notice". Their "your payment has been processed" notification seems to have no trouble finding me.
All in all - terrible customer service. I am extrememly unhappy with this company and would warn anyone not to use this service.
I made sure to contact Pictage as I was preapring to order a parent album for my Mom and Dad fro xmas. After spending nearly an hour on the phone with them about a consistent error in the proof, the rep was finally able to correct the proof and assured me that I would still receive the book by xmas if I ordered next day. I called a week later to check on the order to find out that I would not receieve the album until mid January.
Not to mention when I inquired about a refund they could not give me an detailed information as to if I would be able to recieve one and that it would take 5-7 business days to be refunded to my acct. I spent nearly $400 on a 12 page album for this!
They could not answer any of my questions in regards to me being mislead by their company and told me that there was nothing that they can do to rush this along as the binding company was on a 2 week vacation. In addition, they claimed they had no contact info for the company.
Bottom line: information is never consistent, communication is horrible, and apparently leaving their customers on hold for 23 minutes is the best way to solve a problem!
I just got my wedding pictures from Pictage today. I was so excited to see them. To my disgust the pictures were absolutely terrible. Several of them had people cut off on the sides or top. My husband's head was cropped off in a very important picture of his relatives from England. I got a picture of my family and was going to give it to everyone for Christmas. My father was cropped off on one side and my sister-in law on the other. I couldn't believe it!! I spent $550 dollars on these awful pictures. On the website that I ordered from the pictures were not cropped or cut off like the ones they sent to me.
I am so sad as this was the most important day of my life. I felt like crying. I am worried that I will never get my money back. I am embarrassed to even show them to my family.
I had my wedding in St. Thomas, USVI and had an excellent photographer. She put my pictures on Pictage because she said since she is out of the country it would be easier.
That was a mistake, Pictage was horrible. There customer service is horrible. In the end they billed my credit card twice. When I called them and told this they called me a liar. They made me fax my credit card statement to them and then when I called them back they told be very hatefully that they would be refunding the money in a few weeks. In less than an hour later, I received another call and they said that after reviewing my account they could not see where they billed me twice, so they would not be refunding my money. Finally, my credit card company said they would handle it and suggested I not talk to Pictage anymore.
My pictures look like they were printed at a discount copier shop. I am very disappointed that this is all I have from my wedding day. The photographer, sells the rights to the pictures to Pictage, so I can't go through another company, unless I spend another $250 with Pictage to buy the negatives.
Horrible company, don't use a photographer that uses Pictage.