After years of loyal customer support at cvs my wife was suddenly denied her ability to fill her Doctor prescribed medications. She was told that Her Doctor was on a "DEA/CVS no fill list". We checked into this DEA /CVS connection and was told the DEA had supported no such list. Keep in mind CVS had filled numerous times prior to the new policy for this Doctor. When questioned on what to do, CVS response was find another Doctor that was not on the list. She then did just that and found a doctor that CVS was able/willing to fill for. Now after changing doctors, the CVS store that she has fillied her prescriptions at for the past years is no longer filling her prescriptions at all. Now when asked what to do, she is told to call/find other CVS pharmacies to serve her medical needs. Since then she has visited and/or called at least 10 other CVS pharmacies to no avail. Contrary to the CVS news release that CVS is dedicatd to taking care of their customers needs, this is an ongoing problem. My wife is suffering severe pain and trauma due to CVS's negligence in this matter. I'd advised my wife to seek legal counsel and we will be pursuing legal action.
I have been doing business with price chopper for 30 to 40 years, but I'm about to boy-cot your store. You discriminate against people on medicare. what is wrong with you? we can not receive bonus point's on are prescriptions, because it is a gov. run program??????? WHO do you think we have been paying are money to thru are pay-check for all these years ? and we still pay!!! medicare is by no mean's FREE!!! So all your other customer's that get there prescriptions in your store receive 5cents a gal, for each script, and seniors get nothing. Way to go price chopper, if my business is so unappreciated wal-mart is just across the street, Diana Lawrence 405 e. wea paola Ks. 66071
As a pharmacist for 7 years, I have never seen any company that violate the labor law as much as CVS and abuse their employees worst than slave. CVS pushing their employees to increase number of scripts through their marketing program, the so-call patient care and Ready fill programs. Everyday, we have to complete certain reports before 10 am. We have to talk and pursuade the customers over the phone for at least one minute and get them to refill medications. If we talk less than one minute, our score or KPM, Key Performance Metric, will fall. In the morning to noon, only one pharmacist and one clerk/tech, to process prescriptions, contact insurance, pick up phone, listen to voicemail, take phone prescription from docs/nurses, take phone calls from patients, filling prescriptions, verifying prescriptions to make sure that correct drug for correct patient, bag prescription, counseling. 95% OF ALL THESE TASKS DONE BY PHARMACIST!!!
When we ask for more help, supervisors, mostly Indian or Pakistan origins, told us we are not efficient and 2 pharmacists are way too much. Most techs and clerk left after 6pm, leave one pharmacist and one clerk/tech by them self.
Many CVS Pharmacist are so fearful of making mistakes, and the number of misfill or wrong meds given out increasingly. Supervisors and Managers want us to do faster and increasing more work loads. A prescription processed in CVS at the Q.A station by pharmacist is about 5 to 7 seconds in average, and still we do not meet their metrics.
MORE AND MORE PHARMACISTS COULD NOT TAKE 10-MINUTE BREAKS DUE TO REPORTS TO MANAGERS AND SUPERVISORS THAT THEY DO NOT TAKE CARE THEIR JOBS. MORE PHARMACISTS DO NOT TAKE LUNCH IN WEEKEND DUE TO PRESSURE OF WORK LOADS. MANY PHARAMACISTS HAD TO WORK OFF THE CLOCKS IN ORDER TO MEET SUPERVISORS AND CVS CORPORATE DEMANDS.
PLEASE HELP US,
PHARMACISTS, TECHS AND CLERKS
I called in my prescription and two days later went to pick up to have the rude clerk tell me that they put it back because I didn't come in the next day. There was the one clerk and one pharmacist working. There was one customer before us and they were waiting aside from the register. We waited for 45 minutes. The clerk gossiped with another customer that was turning in their prescription. The pharmacist finally came over to the counter and rudely told the other customer that she hadn't called the insurance company yet and that she could do it right then. The customer said she would wait (after we had been waiting for 45 minutes.) Another 10 minutes passed when my family and I decided to leave because we apparently were not going to be waited on by either employee. When we got to the door the clerk yelled out "it will only be 5 more minutes." I yelled back "I'll be back." The clerk continue to gossip with the lady at her counter and then laughed. This Potsdam store staff is very rude from the pharmacy area to the check outs. What happened to your slogan of "SMILES". I think these employees need extra training or fired because it sure doesn't help the Walmart business.
I have been a faithful KMart customer for years. I was excited about sending KMart a heart-feld compliment after the busy Christmas season. Sorry ~ That is not forthcoming! It is really sad that your company sends your customers to a site for feedback that does not exist. I do believe that would fall under "false advertising" and such things disgust me! I am trying to teach my children not to lie; look what they have to look forward to, especially from KMart! Shame on you!