Officetronics is a bust of a company. Stay AWAY from Officetronics. The company will sell you anything and everything that is
either refurbished or used as new. After some tedious research found out the owner of Officetronics is Philip Kim. Sounds to me it is a Korean owner. Very Shady! Here are some breakdowns of some scams we have confirmed that Officetronics / Owner: Philip Kim is doing on the internet. Officetronics claims there products are cheaper than anyone else because they buy them at wholesale. First of all we have been in the electronics computer business for 20 years and we have been an HP Partner for 18 years. There is not wholesale prices from Hewlett Packard all products are purchased from distributors like Ingram Micro, Synnex, Techdata, Arrow Electronics and other authorized distributors. Currently Synnex is the only company selling refurbished Hewlett Packard printers and our insiders tell us they are puchasing all there Refurbished Hewlett Packard goods from Synnex Corp. They are purchasing the goods that are Factory Refurbished from Hewlett Packard and keep in mind Hewlett Packard goods that are factory refurbished come in the original box same as a new product would. What Officetronics is doing is removing the refurbished stickers off the box with a heat gun and erasing the "R" off the model numbers with an erase gun. From our extensive research and testimony's from other resellers Officetronics is clearly selling refurbished goods as new. What I can suggest is if you have purchased from Officetronics to check the serial number of the unit at the website on the bottom. When you enter the serial number it will also ask your for the model number. IMPORTANT the model numbers from Officetronics have erased the letter "R" off every printer so all you have to is is put the "R" back when you check the warranty status. Example Below.
In the serial number section make sure to put the "R" on the model number. Example
Printer HP 4250N is model number (product number) "q5401a#aba" for a new one. A Refurbished one is a "q5401aR#aba" notice how there is an "R" at then end of the actual model number. It must be before the # sign. The #ABA denotes its a US model. #201 means Goverment Model. Also you can call HP tech support at [protected] and ask Hewlett Packard how you can do a test print to show how many prints have gone through that machine. Hewlett Packard keeps records of print counts done on machines this will also help you determine if the printer was used or not. If there any page counts on the machine it means it was refurbished and repaired and not new. Refurbished Equipment are known to fail at higher rate than new products. BEWARE!!!
You will notice your product was either refurbished RMKT means refurbished by Hewlett Packard. Spread this word around the internet so others are not cheated out of there hard earned money. Officetronics is committing fraud and a scam that is hurting other dealers who are honest. The company is owned by Philip Kim and the Marketing Director: Marcelo Calcagnotto are all in on this scam. BUYERS BEWARE OFFICETRONICS IS A NO GOOD. Lots of other dealers to deal with. Officetronics is not worth the headache and nightmare.
BE VERY CAREFUL FROM ORDERING FROM OFFICETRONICS!!! I received a refurbished Hewlett Packard Printer that had the letter "R" removed after the model number. Clear Indication that Officetronics is removing refurbished stickers and the letter "R" off the model numbers. How I found this information was looking on Google "HP Warranty Lookup" with that enter your serial number and the model number and make sure you include the letter "R" after the model number. You will notice your printer was previously refurbished. I have bought around 100 printers from Officetronics and every single one was refurbished and not NEW as they had advertised. Clear FRAUD. I suggest anyone who has ordered from Officetronics to take my advice and look up the warranty status on there printer and to make sure to include the letter "R" after the model number. Example: HP 4250N Model is #Q5402A for a new one a Refurb is #Q5402AR. Include the "R" and it will give you previous history. BUYER BEWARE!!!
The company Officetronics treated me very nicely in the beginning of my ordering process. They were definetly glad to take my money on the Hewlett Packard printer I was interested in. After setting up the printer and using it 4 months the printer failed on us during a crucial timing. We called Hewlett Packard and was told the printer was out of warranty and refurbished. I told them that Officetronics sold me a new unit and that I should have 1 year warranty. I went over the serial number and realized that Officetronics had erased the letter "R" on the model number to hide the Refurbished Status. Hewlett Packard said they have been having thousands of complaints about Officetronics selling refurbished HP products as new. And that they are being investigated for the fraud. In the meantime HP told me they couldn't do anything about it and that I take it up with Officetronics. I called Officetronics and told them that what they are doing is fraud and a scam. Once I said that they hung up on me and told me "tough luck". I was shocked at the level of service. I called back and spoke to the same lady I believe and she didn't even help and just transfered my call to a Voice mail box. At this time I have gotten no where with Officetronics only to be transfered to a voice mail or hung up on whenever I question them. DO NOT DEAL WITH OFFICETRONICS. They are a total scam. They sale a bunch of products and I believe all the positive reviews were written by Officetronics. BUYER BEWARE.
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Service from Officetronics is worse than any other company or person I have ever dealt with. First my Printer arrived 2 days late after purchasing it next day air service. Once the printer arrived the accessories inside the box looked as if they were repackaged. After setting up the printer and doing a test print we notived 12, 000 pages were already printed on this machine. It is obvious Officetronics has tried to defraud and cheat me by telling me this printer is new. The Hewlett Packard Printer looked to be in good condition but what I paid for was for a new machine. I spoke to a person at Officetronics and the woman who answered was absolutely rude and transfered the phone without even telling me. RMA department was denying how this could happen and I questioned them by saying why is the letter "R" erased from the box and the machine. He put me on hold for 5 minutes and asked me what my motives were. I told him your website advertised this machine as a new product and instead you sold me a refurbished unit with serial numbers and model numbers erased to hide the refurbished status. At that point the RMA guy just replied back by telling me we can refund your money but you need to pay for shipping. At this point now I had a firm grasp of Officetronics business model. Sales refurbished equipment as new and if a customer finds out refund his money and try to cheat a different unsuspecting customer. I did some research by typing Officetronics on the internet and found unparallel reviews about the same thing that has happened to me. Some customers were defrauded over $10, 000.00 in this same way. Many were not refunded there money if they had wired the money as requested by Officetronics. Officetronics is a scam and a fraud lets spread the word so others dont have to deal with what I had.
Officetronics sent an HP L7680 that was refurbished and not new as they had advertised. What was very suspicious is that the letter "R" was removed at the end of the model number by some type of chemical of some sort. The "R" shows that its refurbished and after further inspection noticed the refurbished stickers were removed from Officetronics. The company is very questionable since these practices constitute as fraud and false advertisement. Called Officetronics and support was poor and did not care that what they are doing is illegal. Consumers becareful and search on the internet about the company your buying from. Officetronics has thousands of negative reviews that I should have researched. I am stuck with a $300.00 they will not allow me to return. I did a page count at the unit has over 2000 pages printed on it. This is a common practice done by Officetronics from what it seems to me. I will not be ever ordering from Officetronics. I will lets great sites that allow users to show there experience about Officetronics know the kind of business they are running.