My phone was lost and recovered 3 days later. It was recovered on the 25th of Jan 08. to this date, 2/4/2017, my phone is still not operational. I was told I would have to provide proof of purchase, dates etc. The problem is I wasn't told of this until 4 days after I tried to get it turned on. So I provided all necessary information and was then told 24 to 48 hours to turn phone on. Well it is now feb 4th 08 and guess what NO phone. Now they say 24 to 72 hours, I mean 3 business days. Well I had a weekend in between there and we are on the 5th day with NO phone. And still no answer as to when it may be turned on.
Believe me when I say you have no where to turn. The PUC gets you in contact with the "Executive office" that does nothing, and a written complaint answer, over 60 days. I have filed a complaint with the PUC, FCC and Consumers affairs. However, the consumers affairs DOES NOT handle telecommunication problems.
My husband has been a Nextel customer for almost three years. In July, after moving in together, he added me to his plan. At the time, my TMobile contract was about to expire, so we figured it would be cheaper to add me to his plan. Ever since, there have been nothing but issues. They seem to try to screw you every which way. In October of 2007, I contacted Nextel to change our plan to 500 minutes a month, with unlimited incoming, free nights/weekends starting at 7P.M., unlimited texting, and nationwide walkie talkie service.
On my November bill, I wasn't charged for any calls made after 7P.M. but on my December bill, I was. $134.55 worth of calls. I refuse to pay these fraudulent charges. I've contacted Nextel/Sprint, and informed them of this. I told them that I was informed that if they were to give me a credit of $134.55, THEN and only then would I allow them to change my plan again. At this time, I am sitting on hold for a supervisor. I'm going to request that the recording for the call made on October 27, 2007 be pulled and listened to. I know for a fact that I was told that my nights would start at 7P.M. because at the time, my five year old son was hospitalized and I used to call and speak with his doctors/nurses in the evenings after I got home from work and I didn't want outrageous phone bills for going over on my minutes. Nextel used to be decent. But ever since they merged with Sprint, they suck and their customer service department is the worst of them.
I closed my Nextel account in December 2006 and paid my last bill with the understanding there would be a credit on my next statement.
I was informed I would receive a check for $40.60 I waited as asked until my next statement date January 15 and found the Total Credit Balance of $-40.60 I called to confirm a check would be sent and was told it was sent. This is where the deception on there part started the request was denied and they don’t tell you! No check came and after hours on the phone over several different days they again made me wait until the next bill cycle. February 15 nearly two months after I closed my account I receive an invoice showing my balance as $0.00 I called customer service and asked to be shown where my $40.60 went and I got the run around talking with nearly every office of Nextel in two different country’s. They feel justified to take my money because I stopped using there service. Well I hope they use it well, it’s the last dime I will give to Sprint together with Nextel. Or any company that supports there company.