New Rez, Loan Care llc review: My loan

Im asking for a modification, because ditech send out a letter stating that new rez was going to be taking over my loan feb.2019, and I should send payment to loan care which is new rez servicer, and yet ditech continue to take money from my account.

When I tried to explain this to loancare llc they continue to speak negative to me and about ditech.
I and put my loan into mitigation department where the people is very disrespectful and rude. Has not send me a application and transfer me around from one person to another in separate departments,
Each time I reach out to loancare llc ' immi account is in mitigation, because I missed payment that ditech took.