This is the 2nd time I have had the same problem with this company, but I had believed all of their stories why the order had not shipped the first time due to death in family, another death in family etc...but this time I have ordered and paid in full again...3 months...NO order and no response from the company. How can they advertise goods...accept payments and never deliver the goods...If there is an issue, they should at least communicate and REFUND all money if they cannot deliver...it takes only the click of a button to REFUND.
I, too, like others have ordered patterns with a non-delivery issue. On November 19, 2010, I ordered five patterns for the MyTwinn doll. My credit card was charged. I waited for my patterns. I paid my bill thinking they would be arriving. No patterns as of December 6, 2010. I have emailed them, and I have called them with no response from them. Today, December 6, 2010, I have filed a complaint with the Better Business Bureau of Allis, Wisconsin. I will wait to see what the BBB can do. If they can't resolve the issue, my next step will be to contact the Wisconsin State Attorney General's office about the poor business practices of this company. I prefer to receive my patterns, but if not, then I want my money back. If this company cannot deliver their products, they need to be out of business. If there are issues beyond their control, they need to notify their customers as to what is going on, not totally ignore them. I am advising anyone and everyone not to do business with this company.
I am having problems with this company.
They were only willing to sell to me if I paid a hefty S&H fee because I am in UK. I agreed to this and paid via Paypal on July 16th. I contacted them on August 10th to ask about the order and was told I needed to give my country, not just UK. I supplied this information by return, and was told the package would be shipped on August 13th and details sent to me.
I have not had any further information despite a number of friendly but increasingly assertive emails sent to them. I have read comments on my Yahoo groups about them, but felt that they were by and large reliable if a little tardy. I wish I had seen the comments here before I ordered.
I can only continue to email and post a copy of the email to their postal address (a PO Box).
Spanning over the course of months, I tried to order patterns from this company on three different...