Had an appointment set up but after seeing that the BBB gave this company an "F" and reading all the complaints I decided to cancel. The receptionist told me I had to cancel through a manager. He couldn't believe I was cancelling and demanded to know why. Told me several times his guys were almost at my house and kept trying to talk me into having the service done, it was very desperate. I thought he would at least call them and tell them not to come but, nope! Two 20 something delinquents who reeked of cigarettes driving a small beat up truck with a shopvac in the back showed up anyway. I told them I would notbe having them clean my ducts, they said their boss never called. Do not do business with this company!!
Filed against :
Midwest Air Care
1187 West Kansas St.
Liberty MO 64068
I responded to a coupon in a newspaper insert for duct cleaning for $49.95. Upon arrival, was presented with a proposal for $1769.94 to do 'recommended treatment'. When I balked at the price, and expressed irritation that I was expecting to pay $49.95, the man (sort of like a car dealer) called 'his manager' and lowered the price twice. I finally agreed to just clean the ducts for $124.95. What they did was simply blow all of the dirt into the air. Ever since this "treatment" by Midwest Air Care, I've been sick. Dirt, dust, and debris was blown throughout the house, into beds, linens, carpets, furniture - everything. I will most likely spend hundreds cleaning all of the carpets and furniture. I called the company to inquire as to why they didn't 'capture' the dirt, but instead just blew it out into the environment. I also, earnestly trying to be helpful, suggested to the man that, when they print a coupon saying that your air ducts can be cleaned for $49.95, and then a sales rep presents a proposal for $1769.94, that 'bait and switch' is irritating and bad business. I furthermore suggested that, if NOT doing the 'recommended treatment' (for a whopping $1769.94) would actually make things worse, that it might be in customers best interest to decline the cheaper treatment. The man at Midwest Air Care said he was "really busy" and hung up on me.
Your Desired Resolution:
I'm simply trying to warn unsuspecting consumers of this REALLY bad company. I've been sick ever since they came into my home.
I hired Midwest Air Care to clean my Furnace Air Ducts, & in the process of blowing air down my west side cold air duct they cause a large cloud of dust to come up out of my south cold air vent, into my living room. The dust went through my whole house. One of the employees went out to their pick up truck & got their "shop Vacume" & was sucking the dust out of the air. They never even bothered to vacume the carpet in my living room. Now I have to have my carpet cleaned. They charged me $169.90. I called the company's office to complain & all they did was hang up on me. I had put the charge on my Discover Card, so I called them & told them not to pay the company because of the Lousy Service I got.I went down into my basement 3 days later to check the Furnace air Filter & found a large pile of Lint & Dust behind the filter. They tried to get me to let them do extra work on my air ducts totaling $1209.89 but I told the men NO! I had just put ot $1400 for a new Furnace so I wasn't about to spend $1209.89 to have my air ducts treated my a couple of lousy workmen. I also found an empty 1/2 pint Vodka bottle on my bath room floor after they left. But the man on the telephone told me that his worker don't drink on the job. But how would he know he wasn't with them when they came to my Home!