I purchased this unit as a refurbished one on Ebay which included lifetime maps. It was used about three times and seems not to work well with their content manager on the site when attempting to find updates. I tried to contact customer support and it seems not only do they not list this model as existing but they no longer recognize me as a registered customer. I was prompted to re-apply for registration and given a bad url to do so. This company in my opinion has the worst customer service as they never tried to contact me back and their GPS quality seemingly is the worst on the market.
I guess this can be called "selective Price Matching"...For a company that has been around so many years supported by Canadians or they would'nt exist, did they forget how they got there.
I purchased a Magellan Triton 400 G.P.S. from C.T. at queenston & Nash Rd in Hamilton Ontario. I found the product at a cheaper price at BASS PRO shops, $149.00...Can T. price $179.95 ...So I brought them in the print out from Bass Pro shops and they matched the price. That same evening after taking the product home and reading through all the material, I decided I should have gotten the more superior model with better features. So, I searched Bass Pro and found they also had the same product for a lower price...BASS PRO $199.00...Can. Tire $249.95...I went the very next morning to return the first model(not even out of the box) and purchase the superior model. Well they called the manager and he came along and had all different reasons why he would not Price Match. A main reason was they don't "Price Match" with Bass Pro???????
I found that kinda funny as I had just finished returning one that they "Price Matched" from BASS PRO...Hmmmmm, I can't help but think it should be called "SELECTIVE PRICE MATCHING", you know, if they have to lower the price more than their liking, well then out comes all the different reasons for why they would'nt "PRICE MATCH"??????
I am a contractor and spend approx.$10 to $15, 000.00 per year purchasing C.T.s products and will no longer set foot in the door of a C.T. store and revert back to a store(HOME DEPOT)who seems to care and stands by the products that it sell or the return policies that are posted on signs. Not "SELECTIVE" signage either. They stand by what they say. In a competative market, you have to keep the customer/client happy or they will obviously go elsewhere were their business is appreciated. Not talk to a manager who I found to be extremely rude. I did say to the manager that if this is not matched, I will no longer shop at his store...He looked me in the eye and said "DO YOU THINK I CARE"..."GOOD-BYE" with a smile.
Well let me tell you, I just about swollowed my tongue, I was shocked, so here I am hoping to save a lot of other people who believe the "PRICE MATCHING" to be real? It just makes the customer think that they are safe buying their products, were in reality, look around, you will most deffinately find allmost any product cheaper at another place of business. I mean really, from $199.99 at most stores, but C.Tire $249.99...Thats quite a spread, $50.00 ???? Absolutely rediculous...So in all respect, I am beginning to believe the names I hear around town "CRAPPY TIRE" or "CANADIAN TRASH"...So please pass the word and lets put a stop to signage that just fools the public into thinking they are shopping at a company that stands by their word????