I purshed my military ABU's 12/03/07. I paid $230.56. The transaction was processed online. Today is 02/23/09 and I have not received my uniforms yet. I have made several attempts to contact the company and I continue to get the run around. They have not reimbursed my bank card nor mailed the uniforms that I no longer need. DO NOT USE THIS COMPANY!
I placed an order with MAACS on 5 Apr 08 for 3 sets of the new Airman's Battle Uniform (order #mm-141515). MAACS immediately placed the full $447.40 charge on my card despite the fact that the ABUs were on back order and without advertising that fact. MAACS shipped the accessories for the ABU and noted on the shipping the receipt that the ABUs were on back order. On 25 Jul 08, I asked the company to cancel the unshipped balance of my order (3 ABU jackets and 3 ABU trousers--refund should be ~$250). On 4 Aug 08, Helen (MAACS customer service) emailed me confirming that a ticket had been opened in their database to address my request. Since Aug, I have periodically been emailing Alison McDonald with absolutely no response to my refund request. Likewise the MAACS ticket system indicates no action taken on my request. I'm in the midst of engaging the Office of the Attorney General of Maine to intercede. However, I'd like to give the Complaints Board an opportunity to resolve this.
I ordered New ABU's on 30 Nov 2007. Every time i would inquire about my new ABU's with all the items that i ordered with it they would say they are on back order. I have numerous e-mails tracking there comments. On 03 March 2008 i requested (Demanded) a refund and to this date have received nothing. They have told me 3 times that they will refund my money of $159.15.
BEWARE; DO NOT DO BUSINESS WITH THIS COMPANY! They do not have ABU's in stock and will take your money and run. The AD Air Force is in the process of yanking their GSA Contract. Additionally; i have filed a grievance with the Attorney Generals Office of Maine. Please contact them if you have problems. They have NUMEROUS complaints against MAACS. I know of at least 8 people on my base alone that they have stolen from!!!
This company is totally fraudulent and should be prosecuted to the fullest extent of the Law ! Unfortunately; it appears that Maine has weak consumer protection laws and unless the federal government steps in i (we)don't expect to see any refunds.