Lugbuy.com reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Lugbuy.com
Welcome to our customer reviews and complaints page for Lugbuy.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Lugbuy.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Lugbuy.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Lugbuy.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Lugbuy.com. Your feedback is an important part of our community and will help others make informed decisions.
Their customer service is very slow, but at least they did refund without a big hassle
Bought 2 pencil sharpeners from LugBuy.com. Items and shipping both were ridiculously inexpensive. Seemed like a bargain. Payed using Paypal. I was slightly taken aback when I noticed I was sending money to an individual rather than to the LugBuy company... but paypal being paypal, I still felt safe. Kind of. Next thing I know: LugBuy asks me for more money because they had estimated the shipping fee wrong (new shipping fee was 10x over the original shipping fee!) AND someone from China--Lugbuy.com is a Chinese website--attempted to log into my email account. Utterly disgusted by the fraudulent email log in attempt, I cancelled my order. 4 days after I ask them to cancel my order, they finally confirm they "can" (as opposed to "will"!) refund within 24-72 hour... Got a refund 8 days later. Their customer service is very slow, but at least they did refund without a big hassle. Still, I absolutely do NOT recommend this site.
Their customer service is very slow
Bought 2 pencil sharpeners from LugBuy.com. Both items and shipping were ridiculously inexpensive. Seemed like a bargain. Payed using Paypal. Next thing I know: they ask me for more money because they had estimated the shipping fee wrong (new shipping fee was 10x over the original shipping fee!) AND someone from China (Lugbuy.com is a chinese website) attempted to log into my email account. Canceled my order, awaiting refund. I absolutely do NOT recommend this site. Update : 4 days after I ask them to cancel my order, they confirm they "can" (as opposed to "will"!) refund withing 24-72 hour... I have some doubts about the timeframe. Their customer service is very slow.
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