I am having a very bad experience with this company, beware. I shipped two ATV’s and a motorcycle to Bulgaria and there are numerous issues with them:<br />
1. 5 days before the scheduled arrival in Bulgaria the accounting department emailed me an invoice for a $200 and a question where to send the titles of the vehicles with the silly remark that it is probably too late to send them to me here in the US and that it would cost an extra $105 to send them to Bulgaria!!!?!!!<br />
When I asked them why are they contacting me regarding the titles so late, the answer was that the “automated system” has been generating emails every two weeks with the invoice – I never received any emails. The question why are they contacting me so late about the tiles remained unanswered.<br />
2. The $200 invoice was for allegedly delaying the shipment with one day. The truth is these guys did not know the specifics of the Maryland law and did not request upfront all the documentation that is needed. When the customs asked for an extra document they contacted me and I provided it the very next day paying $50 for delivery. When I pointed out that the delay was due to their ignorance as to what documents are required to export from Maryland, the answer was – “CBP requested additional information” The bottom line: although the delay was caused by them, I had to pay $50 shipping and am being charged $200 delay fee<br />
3. They claim to have a tracking system on their website – guess what? It is useless. The day they send me the $200 invoice (5 days before the scheduled arrival) in my exchange of emails with the accounting department I was told that the arrival is actually scheduled for 8 days later than what is shown on their system?!?! When I pointed out this discrepancy and inquired about it, they said that the system is up-to date and my cache is probably keeping the old info. I went and checked again and sure thing – they corrected the information to the revised arrival date 20 minutes after I had verified that it is still showing the old date. They tried another silly explanation that my cache was holding old information which is not true, as I’ve been checking this site from different machines and on top of that, I habitually hit F5 whenever visiting pages of this type. The so-called “tracking system” was one of the reasons for me to choose this company and because it is absolutely useless I find it a deceiving business practice to advertise it as such.<br />
4. When disputing the $200 charge I was subtly blackmailed that the cargo will not be released until the invoice is paid and they bluntly denied ANY of the problems above.
Company was hired to move household goods warehouse to door from Miami Florida USA to Thisted, Denmark. Company stated in writing that Maximum delivery times would be 7-8 weeks and that shipment would go via Arhus, Denmark. Goods were delivered to their Miami warehouse on [protected]. LTV Relocation is holding my belongings in England without any delivery date commitment as of January 5, 2007. Delivery date is constantly being pushed with no reason. It went from Early January to late January on 1-3-2007. I am looking for LTV to either deliver my goods within the next 5 business days or refund my money so that I can hire a new company to move the shipment from the UK and reimburse me for expenses that I am incurring expenses in order to compensate for the non-delivery of primarily winter clothes and cookware.