Lombardi Publishing Company reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Lombardi Publishing Company
Welcome to our customer reviews and complaints page for Lombardi Publishing Company. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Lombardi Publishing Company.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Lombardi Publishing Company's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Please feel free to browse our reviews and complaints and share your own experience with Lombardi Publishing Company. Your feedback is an important part of our community and will help others make informed decisions.
They didn't send the booklet
I went to the website of the company Lombardi Publishing Company and asked to provide the booklet. I filled the form and provided the necessary info, but it was big scam. They charged me and I haven’t received anything from them. Total rip off, so please be careful and share your comments about it. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.
I got nothing so far
I bought a book from Lombardi Publishing Company. I write this complaint because I really need advice! They promised 3-5 working day delivery but two weeks passed and I got nothing. I called them about 7 times and no one picked up the phone. It is strange, isn’t it?
Dear Tayphoon,
Thank you for taking the opportunity to voice your concerns.
We are sorry to hear that you have experienced so much difficulty in regards to your attempts to contact a customer service representative. I can assure you that our global customer service center is fully staffed, and we are waiting to service your needs.
In regards to your concern, please know that the majority of our orders are fulfilled within 3-5 days, as our auto-respondent message indicates. In all fairness, some Book orders do take slightly longer, and we respectfully ask that you please be patient, as they are sent-out via the postal service local to your area (USPS, Canada Post, etc) and are subject to any delays associated with those carriers (i.e. Thanksgiving, labor strikes, inclement weather, etc).
We further request that you contact a member of our customer service team at [protected] ~ 9:00AM to 5:00PM, Monday through Friday so that we can make sure that there are no other issues that could further delay your order (i.e. declined credit card, insufficient cheque amount, incomplete address information, etc).
Alternatively, I can also be reached through the same number, should you wish to speak with me directly. Please enter ext. 222 when promoted to do so, or you can email me at r.johnson@lombardipublishing.com.
Tayphoon, Lombardi Publishing publishes several hundred information products and periodicals. We have served over two million customers, we have customers in 141 countries and we have been in business since 1986 – but most importantly, we are looking forward to working with you to resolve your concerns, as we are not a scam.
Warmest regards,
Rick Johnson
Sr. Manager, Sales & Customer Service
Lombardi Publishing Corporation
[protected] ext. 222
r.johnson@lombardipublishing.com
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