I have NO information on the adress or location of this company. They appeared as a very strange charge on our home phone bill from Qwest telecommunications. The very last page was labeled ENHANCED TELLECOMMUNICATIONS SERVICES ( ETS ) and bore the notation: "The following transaction is billed on behalf of LAURENTEL."
I have never heard of LAURENTEL. I have never signed up w/anything called LAURENTEL. I called their listed toll-free number to find out what that $23.18 charge is for and a polite person w/an East Indian accent informed me that this is a personal 800 number and email voice mail service, and the total charges they netted from us, going back to February 2017, came to $306.55.
I NEVER authorized this! I even password-protected our Qwest account just to prevent unauthorized services, but apparently when Qwest receives a request from a so-called third-party provider such as this they are bound by the FTC to honor the request and attach it to one's account. This MUST change, and quickly!
LAURENTEL has removed all their charges ( going back to February because I never checked that last page of the billing because I didn't understand or recognize it -- for all I knew, the ENHANCED TELECOMMUNICATIONS SERVICES they were referring to are the Intralata international services we have and a couple of other features, such as Caller ID ).
But I am very upset that some unknown third-party company could have affixed itself to my/our home phone number account w/no permission or even any knowledge on our part. This is really reprehensible! Why is this permitted?
I write mostly to let you know that this sort of thing is going on, victimizing Washington customers of Qwest ( and possibly other phone service companies ). I think anytime an unauthorized service is appended to a legitimate service we all need to be aware, and the FTC needs to do more to make sure that ABSOLUTELY NO UNAUTHORIZED SERVICES ARE EVER PERMITTED.
While the situation has been resolved in my case by both LAURENTEL and Qwest, others may not be so fortunate.
Thank you for your attention in this matter.
When I received my June, 2009 AT & T statement, I noted that I had been charged $9.15 ($8.43, plus tax of $.72) for a set up fee on 5/31/09 for Laurentel through OAN Services, Inc. I never authorized such services, nor do I need such services. I fully intend to take this matter up with AT & T and pursue whatever remedies there are available to prevent these charges from occurring now or in the future. I am highly disappointed in AT & T processing such services and/or fees without verifying my consent to add such a services. No matter what you do to protect yourself from predators such as OAN and/or Laurentel, each individual is at risk for unethical business practices of companies that prey on those who fail to watch carefully their credit card and utility bills for such scams as this. If anyone has had such services billed to them, without your consent, I would welcome your comments and how you managed to handle such actions.
This company has somehow attached itself to my ATT bill and it is over a year that I have been charged for something I have no clue what it is or how they got there. I never heard of them before and I can not seem to be able to get rid of them. I have left messages for them on one of the numbers and othe other number keeps saying the mail box is full and hangs up. Meanwhile I have been charged over $400.00 and I am fighting ATT for them. Apparently when you block them, they seem to appear some how AGAIN. Isn't this agaist the law? How do these people do this?