NFFS has been late on depositing my money from the earnings of my club. This is the 4th time they have done this and give me NO explanation as to why. They are not returning my calls and my deposit should have been done 12 days ago. I DON"T recommend this company to handle your software or processing. I will be looking for another company.
I joined the Ladies Workout Express in Asheville NC because it was beside my work at the time. I figured i would go before and after work. Well it wasn't a month later and the facility changed there hours, leaving me with no choice to only go on my 30 min lunch break (How in-convenient.)
Well just a few weeks later i found out i was pregnant and was going to be changing jobs. Now mind you I was already driving 45minutes to get to work/ladies express. Then I moved 30 minutes past my house, making it an 1 hour and a half trip. So I called and told them my situation, the lady actually argued with me telling me there was a facility only 6 miles from me. She somehow had my address misslocated. Oh yeah, and my first months payment was taken out of bank account in an amount over what i had agreed and i bounced checks and so on... I just want them to leave me the hell alone. I wish someone would realize how bad of a company they are and shut them down!
I signed a contract for membership for 18 months. Stopped going at 15 months but made sure I paid the full 18 months of contract. Called the company at the end of the 18 months to let them know I will no longer be a member. I have been charged each month for the last 6 months and now they are threatening to send me to a collections agency. I have spoken with them and tried to convey that I have paid in full (I have a letter from them dated Dec. 26, 2008, stating I am paid in full) but they keep calling and harrassing me.
I've had the same experience with Ladies workout express as most complaints I've read. I was also denied membership withdrawal after being with them for 2 years.My finances have changed, have sent in a cancellation letter, with no response. Charge card is still being charged, and trying to dispute the charges has only cost me more, because according to National Fitness Finance, you can only drop membership with medical reasons, which is not what I was told when I joined. After the first year, you we're able to withdrawal with good reason. If financial reasons aren't good enough, what is????????????
Hi i just wanted to know if you'll are a good gym because when me and my family meaning my mom and brother we went to this gym called Bally's and Bally's had people that were out of shape working and we thought that was ignorant because how are they going to tell us that we can start working out they was fat and not in shape i and my mom and brother have a problem with that and i just wanted to know you'll not like that are you'll. Can someone please hit me back.
I am a 61-year old widow on a fixed income. In 2006, while I was living in my own apartment and still able to work, I joined the fitness club. In March of 2007, I had to leave my job due to health problems, the first of which resulted in knee surgery. I told the staff that I had to quit the club and they gave me a form for my doctor. The form was completed and I sent it back to them. Approx.one month later I returned to the club to let them know the fee is still being deducted from my checking acct. and that I am going back into University Hospital for surgery to remove an acoustic neuroma on my brain. That surgery left me unable to live alone, work, drive. My only living relative, an older brother drove me to his home in Naples, Florida to live with him & his wife. I attend therapy 3x a week; my Vestibular Disorder does not permit me to take part in any type of exercise class. I have been on a fixed income for over a year, written several times to the club and they STILL continue to deduct the monthly fee from my account. PLEASE HELP. I recently contacted my attorney in Ohio asking him for assistance. I cannot afford this additional expense. CAN SOMEONE HELP ME???
I joined the workout express because it was close to my work. When I enrolled I was told that I would be able to cancel at any time because I lived so far away. At that time I also purchased personal training sessions. Because of my hectic work schedule I was unable to use the facility and decided to quit. When I spoke with the owner she told me that I would not be able to quit. I was confused because I had been told something different. I spoke with the woman who I enrolled with and she confirmed what she told me at signing up, but could not tell the owner because she would get fired. About after one month of fighting, the center decided to close it's doors. I was not surprised because the service was terrible. I then told them to stop charging me and I wanted my $240 refund for the personal training sessions. They said that my account was canceled, but could not get the refund because I should have worked it into my schedule. NOW, three months after the center closed I saw that I was still getting charged. I called the customer service line and they told me I could not get a refund for the last 3 months and there is no possible way that I can get the $240 back. This has been a terrible experience and I am glad that I will never have to deal with the company again. It only cost me about $1000 total and I have never used the facility.
I jointed Ladies Workout Express (LWE) in January 2005 on a two-year contract which I faithfully paid every month (auto debit from checking). I went on month to month after my contract expiration date of January 2007 and continued auto debit. In May, I asked my Bank to stop withdrawals and they said LWE would have to do it. I contacted them and they assured me they would handle it. A payment was taken out in May and again in June. When I saw this, I contacted ABC Financial (which is the billing company for LWE) and they informed me they needed a 30 day cancellation notice (hello! contract ended in January). I sent in a cancellation notice and just received a letter from them telling me I still owe $29.95 as a final payment and if its not paid, the account will remain active and I will incur charges and face these charges being sent to a collection agency. I plan to contact Channel 2 (FOX NEWS) and expose this scam of an organization.
I joined the Ladies Workout Express in Asheville NC because it was beside my work at the time. I figured i would go before and after work. Well it wasn't a month later and the facility changed there hours, leaving me with no choice to only go on my 30 min lunch break (How in-convenient.) Well just a few weeks later i found out i was pregnant and was going to be changing jobs. Now mind you I was already driving 45minutes to get to work/ladies express. Then I moved 30 minutes past my house, making it an 1 hour and a half trip. So I called and told them my situation, the lady actually argued with me telling me there was a facility only 6 miles from me. She some how had my address miss located. Oh yeah, and my first months payment was taken out of bank account in an amount over what i had agreed and i bounced checks and so on... I just want them to leave me the hell alone. I wish someone would realize how bad of a company they are and shut them down!
I joined Ladies Workout Express when it opened in my area in August of 2004. The new owner signed me up for a 3 year contract stating that clause 9 on the back of the contract would allow me to cancel my membership at any time after 12 months without any penalty fees.
Unfortunately now the company refuses to recognize its own agreement even though the reason I want to cancel my contract is the local business has changed ownership and the new employees are very disturbing in behavior. How would you like to go try to work out and reach your "zone" while weirdo club owner sits on the machine across from you and just stares at you the entire time. I find the behavior creepy and offending, yet when I finally worked up enough demeanor to address the employees behavior she got irate with me and gave me her opinion in some pretty choice words.
I tolerated the behavior from the new employees for a little over two months before I quit going altogether. When I contacted the company by phone they told me I would have to cancel my membership locally and pay a fine to do so because I was terminating my contract prematurely. So, I purposely waited until I knew the nicest employee would be at the desk and I went in to cancel. She was very friendly about the cancellation and said she would explain my reason for cancelling to the manager and asked if they got rid of the employee I had an altercation with if I would return as a member because they have had many complaints about her.
Needless to say, here I am two months later with mean scary lady still employed and LWO still billing my credit card $35 per month. Then I got to thinking . . . this is probably how they want it. After all, who would want to get paid $35 a month for doing nothing and providing nothing in return for it.
I have yet to contact my credit card company to dispute any further charges but I figured I would start that process tomorrow along with a letter to the local BBB in hopes of saving would be future LWO the hassel and intimidation of joining a club that does not value its employees.
I joined this lovely gym with a one year contract; however, I outgrew its services & decided to join a full-service gym, so when my one year contract ended, which was paid 100% on time (never late), I called in to Ladies Workout Express to confirm that my contract will cease on Oct. 15th, 2006 & inquired as to whether or not I needed to do anything else to discontinue services. The employee informed me that there's nothing else to do & that services will cease once contract is up; however, I do have the option to maintain a client. On Nov 15th, 2006, I was charged a monthly fee from my bank. I disputed the charge with my bank as well as I called in to Ladies Workout Express which referred me to their 800# for National Fitness billing. The employees at the National Fitness billing are rude, inconsiderate & blatently harassing. I explained that my contract is up as of Oct 15th, 2006 & I no longer owe a monthly bill. I was told that they have the right to continue to collect monthly even after the contract is up. I proceeded to explain that I spoke with an employee at my local Ladies Workout Express facility & was told that there would be no more fees. The collectors at National Fitness could care less & continued with their speech of "THE CONTRACT STATES THAT WE CAN & WILL CONTINUE TO COLLECT ON A MONTHLY BASIS UNLESS THERE IS A WRITTEN STATEMENT TO DISCONTINUE SERVICES AFTER THE CONTRACT HAS ENDED". Needless to say, it's been a couple of months with continued efforts to dispute the fee & to no avail, neither Ladies Workout Express headquarters or local facilities have returned my call to discuss the issue any further. What a shame. I would be cautious about joining a gym that treats their clients as such. I am a consumer & I am held responsible for the inconsiderate acts of an incompetent employee who apparently misinformed me. I feel that the business should be held liable for their mistake and not the consumer.
Ladies Workout Express was in my neighborhood, so I agreed to the 3 year contract (best "deal") with the understanding that there would be an "out" if I moved from the area. After almost 1 year, I unexpectedly moved from Virginia to Georgia, and submitted the proper documentation to have the contract cancelled. To my surprise, I received notification that, because I still live within 25 MILES of another location, I am responsible for paying each month for the next 2 years! When I tried to call the customer service number, I was put on hold because of "a high volume" of calls (immediate red flag). When I eventually talked to the representative, all she did was to read (and re-read and re-read)) the details of the contract to me. When I asked to speak to her supervisor, I was told that she was unavailable. I have complained to the Better Business Bureau to no avail. Even though I feel that the terms of the contract were misrepresented to me from the beginning, I have no recourse because of the legality of the signed contract. Having a "hidden clause" of 25 MILES is a total way of scamming unsuspecting clients. Living 25 miles from the nearest location is totally unreasonable! These people are clearly thieves with no conscience!This includes, LADIES WORKOUT EXPRESS, LADY OF AMERICA, AND WORKOUT EXPRESS locations, as well as other affiliates.