We recently purchased a 2013 Winnebago Itasca from La Mesa RV in Mesa AZ. We planned to tow a 2012 Ford Edge behind the Winnebago.
La Mesa RV installed the tow bar they recommended, with the end result being the Edge drifted all over the road. They assured us they had the solution and installed an additional part to the tow bar setup. After the test drive the Service Advisor informed us they had not corrected the problem and the unit was not safe to drive. He said they didn’t know how to solve the problem - it had never happened before. To date, no one from La Mesa RV has given us an explanation as to why our Winnebago could not safely tow the Edge.
We contacted Winnebago. They confirmed that it should easily tow the Edge. No one from La Mesa had called them to ask for help with the problem.
We incurred large expenses throughout this period. We approached La Mesa RV about reimbursement; the request was escalated to corporate headquarters in San Diego. They offered us minimal compensation and said we should have done more investigation into the towing setup, somehow it is our fault they couldn’t correct the problem. They also referred to a section of the contract that did not apply to our situation. We were told the Service Manager took it out for the final test drive. It was his opinion “it will tow the Edge, they may not like the way it tows but it will tow”.
We thought dealing with the largest Winnebago dealer in AZ would provide us with experts in this industry. Clearly, they are so large they have no incentive to resolve customer issues.
They do not belong to the Better Business Bureau.
6 months ago we purchased a $185K RV that had 10K miles on it and it has never worked well! It has some sort of electrical short inside - we have had the coach fill with Sulfer from the bad batteries - (which they replaced TWICE)-we have been miserable camping in AZ when the A/C failed to work, we have had the radio randomly go on, the frig running on LP - but alarm showing low curent -- it is a disaster. La Mesa has been friendly thru-out all of the repairs even replacing the inverter and bringing an outside party in to repair - now that we have decided we can no longer keep it - it may NEVER get fixed and we are willing to upgrade if need be -- they will take it back with a $35 -50K LOSS to US!!!!! and have been roud and un-helpful! They showed us 3 that would cost us $250 more a month - 1-was a year older, 1-had more miles and 1 came with no warranty - "as is" - just trying to get more junk off their lot - We are VERY disappointed! BUYER BEWARE!