I bought this product in June of 08' . The iron worked great for the whole time untill one day was fixing my hair and the iron became really hot and singed my hair and melted a big clup off. Then shut off and never returned on again! I was so freaked out and spent 100 dollars trying to get my hair back looking half way not fryed and smelling burnt. Also when I finally reached coustmer care It took me six very ugly calls to get a return lable that took a month to come and another six ugly calls to get my money debited back to my acconunt. They took fourteen days to put it back in my account, sure didn't take that long to get it out. This product needs to be recalled before it really burns somone bad! DON'T buy this flat iron.
I purchased this straightening iron in November, 2008 . After using this product for
two months, It cinged my hair then shut off . My whole room had a burnt smell immediatley, and my hair smelled burnt for a couple of days . The straightening iron never came back on . This was clearly a product malfunction . I called to tell them what happened and ask how to go about returning it . The rep offered no apology and stated that I could only get a replacment .I explained that I didn't want a replacment for fear of using the product again . He said that a return wasn't possible . I asked to speak to a supervisor, and he wouldn't allow it . I called back and spoke to Sylvester . He stated that they had tried to charge my debit card and weren't able to for whatever reason, and before they would give me a refund I must first make a payment . This is a totally unacceptable way to handle business, and someone who can needs to do something about these people . After reading everyone's comments about them online, I am amazed that they are still in business . They do not stand behind there product . This is a crooked company and someone should put a stop to them making money off of innocent consumers .