Ordered a mirror for my wife on December 16th my credit card was billed on the 17th, 2008, specifically the product was a Kathy Ireland - St. Pierre Oval Mirror. Thought that it might not be shipped by Christmas but was hoping soon after. Called Just My Shopping office between Christmas and New Years. Man said that no one was in during the holidays and that was why the order was delayed. I asked him specifically if there was problem getting the selected mirror because we could do something else. No, there was no problem I was told. He told me to expect shipment the first week in January.
I checked order status on their Website no change. Sent an email of inquiry to customer service about the situation the week of January 5th. No answer and no action on the order. Checked into the company, discovered many other folks having the same problem I am currently having with Just My Shopping.
Called 'customer service' Monday January 12th spoke with a woman was told if I canceled the order would be subjected to a 'restocking fee'. I asked how can there be a restocking fee when you haven't got the product? She said it was clearly spelled out on the Website. I looked and found information of the site and realized that the restocking fee was not spelled out in any respect, but was simply alluded to. This is an extremely dishonest approach that quite frankly says nothing specific but implies anything they want to claim it does. Bad. She had no answers for anything I asked and said to send an email to customer service [protected]@justmyshopping.com. I told her I tried emailing and no one responded. This is where I stand; it's like tough luck you lose.
We attempted to purchase an armoire online. Seeing the item that we wanted and that it would ship in 2 to 4 days, we placed the order. Three weeks later we contacted justmyshopping because the item had not arrived. We also learned that the item pictured was not what we ordered--we had ordered just the base. We asked to cancel the order and were told that it had just shipped. We asked if we could order the top part of the armoire. We were promised a call back the next day. After five days with no contact, we called again. Then we were told they could not order the top of the unit. We then indicated that we wanted to cancel the order--the base unit still had not arrived. We were told we would receive an email. Two days later we called again because we had received no email. More broken promises. Frankly, I do not believe the item was ever shipped, but they are still charging us a restocking fee. Our credit card has not been refunded after nearly three weeks. I do not trust this outfit at all.