On August 6, 2008 I ordered 30 pounds for 138.65 of Fine White Jordan Almonds to be delivered for a wedding on October 18, 2008. On August 7, 2008 I requested that this 30 pounds be reduced to 15 pounds. However, I never received a response back. I have left several messages and send numerous emails because I have not received the Almonds for my wedding on the 18th of this month. I am in the process of disputing this charge with my credit card company but I do want to file a complaint for stealing money for goods not provided. You may call me at if you need any additional information.
I placed an order with www.jordanlamonds.com on June 7, 2008. Of course, the funds for my order were immediatley withdrawn from my account. Three weeks went by and I did not receive any tracking information or updates on my order for 12 lbs of white almonds and 4 lbs of silver almonds. Finally my white almonds arrived after e-mailing several times with update requests. It has been a month since I placed my order and my silver jordan almonds (4 lbs for $60.00) have still not arrived. I e-mail very often requesting updates and tracking details and receive no response. I will report this as a fraudulent transaction to my bank in hopes of receiving a refund since they have not responded to my repeated requests for either tracking details of a refund from them. Website says they never miss a wedding, fast-shipping, 100% satisfaction guarantee, etc... all lies. And how surprising... there is never anyone available to take calls at the phone number they provide, messages are not responded to either!! This has been the worst company I have ever purchase items from online and I buy nearly everything online. NOTE TO BRIDES AND WEDDING PLANNERS: avoid purchasing from this site as you will be left without your product and customer service is non-existent!!
Disgusting customer service. Ordered 12 lbs white almonds and 4 lbs silver coated almonds. Received white after three weeks and several e-mails, silver have still not arrived (1 month later), and company does not respond to my e-mail/voicemail requests for an update or a refund. Paid for items that were never shipped to me. They are a totally irresponsible company. Please do not buy from this company, they will surely ruin your wedding plans. Website claims they've never missed a wedding and 100% satisfaction guarantee-this is totally false. BBB has 100's of complaints! I found out too late!
I ordered candy on 5-18-07 for wedding 6-16-07, as of 6-11-07 no candy and wedding is less than one week away. The company received payment immediately. I have called and left messages to confirm ship date, no live person, just message. I have also sent e-mails every day since 6-4-07 and no response what so ever.